Clinic Site Supervisor - Northside Family Medical Center-Mcallen & Elsa

We're committed to bringing passion and customer focus to the business.

Job Description:

OVERVIEW OF POSITION:

The Practice Supervisor has direct oversight of personnel in the areas of clinical staff such as, but not limited to, medical assistants, lab technicians, schedulers, and x-ray techs.  

ESSENTIAL FUNCTIONS

• Ensures a smooth workflow for back-office staff and is a direct liaison with the practice administrator to ensure that patient needs are met, quality measures/standards are maintained, and productivity is maximized.
• Partners with the Reception Supervisor to manage staff and maintain quality customer service at the clinics.
• Oversight of clinical needs that relate to MA’s, X-rays, injections, forms processing, and related authorizations.
• In collaboration with the Practice Administrator, Human Resources, and the Physician as appropriate: recruit, hire, train, develop, coach, counsel, and discipline employees to maintain optimum levels of service to our patients.
• Monitor the flow of patients to maximize efficiency and reduce wait times.
• Coach medical assistants in procedures, clinic standards, compliance, and protocols.
• Coordinates coverage for medical assistants' staffing needs. Maintains staff coverage calendar(s) and approves timecards.
• Foster teamwork among staff for optimal performance. Encourage positive team attitude and support staff development.
• Organize monthly team meetings to ensure effective communication and feedback.
• Other duties as assigned.

EDUCATION and EXPERIENCE

• Preferred Qualifications: LVN with three years of clinical experience and one year of supervisory experience. Graduated from an accredited school of nursing with an LVN/LPN State Licensure.
• Minimum Qualifications: Certified Medical Assistant with five years of clinical experience and one year of supervisory experience.

KNOWLEDGE, SKILLS and ABILITIES:

• Customer (patient) centered individual.
• Ability to act as a representative of practice at all times.
• Demonstrated ability to manage multiple priorities.
• Ability to effectively present information and respond to questions from administrative and clinical staff, groups of managers, patients, and physicians.
• Knowledge of required medical coding and how it affects reimbursement from third-party payers.

PHYSICAL REQUIREMENTS IN ACCORDANCE WITH ADA:

• Minimal Carrying/Lifting
• Up to 8 hours per day Standing
• Up to 8 hours per day Walking
• Required to work at keyboard up to eight hours per day.
• Required to view a computer monitor and read printed matter with or without corrective lenses, for up to eight hours per day.
• Environment Exposure - Office atmosphere

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!