CLINIC FRONT DESK

CLINIC FRONT DESK, JIS Orthopedics   Full-Time: Monday through Friday 7:30am-4:00pm, 8:00am-4:30pm or 8:30am-5:00pm with 30 minute lunch break   Department: Clinic Location: Clinic Front Desk 
Responsible To: Clinic Front Desk      Position Summary: Responsible for all check in and check out functions of medical front desk on a rotating basis, answering phones, scheduling appointments, physician messages, scheduling testing, pre-certification and medical records management.             Position Responsibilities/Standards: General

• Attend department, clinic or company meetings as required
• Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns
• Consistently work in a positive and cooperative manner with fellow staff members.
• Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
• Attend required annual in-service programs.
• Demonstrate knowledge and understanding of all company policies and procedures. Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies supervisor.

  Specific Duties

• Meet and greet patients promptly, in a professional and courteous manner.
• Obtain patient information during office hours.
• Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet, FROI for Worker’s Compensation patients.
• Obtain copies of patients insurance cards, MCO identification cards
• Verify patient insurance coverage  is current and correct at each visit
• Review patient label and chart contents for completeness and accuracy.
• Accurately Scan insurance cards including front and back
• Input patient information and register patient as needed.
• Schedule appointments (new, follow-up, reschedule) per physician protocol.
• Obtain referrals-check Carriers on line.
• Schedule appointments to other specialists as needed.
• Collect co-pays, co-insurance and self pay amounts at time of service.
• Answer phones within 3 rings (“JIS Orthopedics this is _____, how may I help you?”)
• Handle all calls in a professional manner and direct to the proper individual.
• Run schedules, request charts, check in patients and print encounter forms.
• Communication with physicians and clinical support staff.
• All patient information will be entered into the system by the end of the day at a 90% or higher accuracy rate.
• Make every effort to accommodate patient, according to physician protocol, when scheduling appointments.
• Reconcile all charts to kept appointments and return at the end of day to appropriate charge entry staff
• Scanning documents

  Additional Duties

• Travel to other JIS locations as necessary.
• Confirm and/or reschedule appointments when needed.
• Filing as needed – within 24 hours

  Education/Experience Required:

• Must have a high school diploma or equivalent.
• Must be friendly, courteous and have good communication skills when greeting patients.

  Physical Requirements: Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects.  Must be able to climb, pull, push and kneel.  Maximum unassisted lift = 25 lbs.  Average lift less than 10 lbs.