Access Associate

Job Overview:

Successful Access Associate - exceeds and maintains all department standards. Trains Access Associates and/or cross-trained for multiple Access areas (Scheduling, Pre-Registration, POV Registration, ED Registration, Outpatient Registration, Admitting and L&D Registration). Acts as a resource to Access Associates and supports Lead Access Coordinators. Able to estimate out of pocket expenses for patients or responsible for scheduling complex elective and urgent diagnostic tests requiring multiple physicians and/or department involvement.

Job Requirements:

Associate's Degree in Health Administration, Allied Health, Business (Required)
Other Equivalent experience accepted in lieu of degree (Preferred)
1 - 2 years Customer Service Access Associate or equivalent experience (Required)
Proficient in Microsoft Office
Medical Terminology Certificate within first year of employment
Knowledge of diagnostic testing
Demonstrated ability to work independently and motivate others
Typing at 35 wpm

Job Responsibilities:

Acts as a Trainer for Access Associates and/or cross-trained for multiple Access areas. Provides support for Lead Access Coordinator.
Exceeds department standards in accuracy.
Exceeds productivity standards.
Is a role model for Following regulatory and departmental policies for collection of data, patient safety and point of service collections and the ability to estimate out-of-pocket expenses for patients.
Is a role model for anticipating customer needs, problem solving, consistent and positive interactions with patients, physicians, nursing and co-workers and consistently follows scripting.Working Conditions:

Climbing - Rarely
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Consistently
Interpersonal Communication - Consistently
Kneeling - Consistently
Lifting <10 Lbs. - Consistently
Lifting 50+ Lbs. - Rarely
Lifting <50 Lbs. - Rarely
Pulling - Consistently
Pushing - Consistently
Reaching - Consistently
Reading - Consistently
Sitting - Consistently
Standing - Consistently
Stooping - Consistently
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Visual Acuity: Far - Occasionally
Visual Acuity: Near - Consistently
Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community