Customer Service Team Leader (IKEA HERAKLION STORE)

Do you thrive in a hands-on, customer-first environment where service is more than just a job—it’s a passion?

Does your passion for home living and retail drive you to make every customer experience exceptional?

ManpowerGroup Greece, on behalf of its client, IKEA, the world’s leader in life at home, is looking for Customer Service Team Leader (IKEA HERAKLION STORE).

📌 Location: Heraklion, Crete

📍 Working Model: On-site

🖋️You will be reporting to: Market Operations Manager

You will be responsible:

• To ensure that all contact center agents are informed for all commercial activities, routines and updates.
• To closely monitor, control and improve all operating costs and KPIs’ related to the area of responsibility.
• To implement all the agreed actions set in order to improve the Brand capital, the Pulse CX IKEA Customer Satisfaction Survey & the 4 axes (Safety-Meritocracy-Respect-Development) indices.
• Ensure the best possible customer service and have customers in focus as your first priority.
• Ensure that all company, legal and health & safety guidelines are followed in all areas of responsibility and at all times.
• Controlling, Steering and following up all operating costs and KPIs related to your areas of responsibility.
• Select, develop and maintain a motivated team capable of achieving the agreed objectives.

Requirements

• Bachelor, Preferably in Business administration or Finance.
• Working Knowledge of the Retail Market, will be considered as an asset.
• Very good command of the English language.
• Very good knowledge of MS Office, especially Excel.
• Customer Focus.
• Focus on detail, good planning and organizational skills.
• Achievement drive, initiative taking and problem solving skills.
• Very good communication and interpersonal skills.
• Analytical thinking & Synthesis ability.
• Ability to work under pressure and strict deadlines.

Benefits

• An exciting and empowering work environment at one of the leading group of companies in Greece and the Balkans in providing quality consumer durable goods.
• A diverse group of people who value working together.
• An open and inclusive culture where you can be yourself.
• And as the world’s leader in life at home, you will have exceptional opportunities to grow and develop together with us.

👥 Recruitment Process:

If you are interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an interview.

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