Customer Service & Support Representative

Inside Sales/Customer Service

Why Alside?

• Support at All Levels: Assist and support all levels of the distribution center, with a strong focus on helping our customers succeed
• Key Contributor: Be a major player in supporting the goals and objectives of the branch
• Safety Focused: Work in a safety-conscious environment where your well-being is our priority
• Consistent Schedule: Enjoy a Monday through Friday schedule with no weekends required
• Comprehensive Benefits: We offer a full benefits package, including health, dental, and retirement options
• Collaborative Culture: Work in a positive environment where your contributions are always noticed and appreciated

Since 2022, Alside has been undergoing an exciting transformation to maximize our potential through strategic investments in people, operations, and brands. With the backing of Associated Materials, LLC, we are uniquely positioned to expand our product offerings, strengthen our supplier network, and deliver even greater value to the market.

At Alside, we empower our team members to make an impact. Your ideas and expertise aren't just encouraged--they're valued. Join us and be part of a dynamic, growth-driven organization where your contributions help shape the future of the building products industry.

 KEY ACCOUNTABILITIES:

• Deliver exceptional Customer Service by responding to customer needs thoroughly in a timely manner with accuracy and detail- walk in, phone or through email
• Develop and maintain a high level of product knowledge
• Field and resolve customer issues and questions
• Perform inside sales duties as needed while utilizing consultative selling skills
• Establish, develop, and service new customer accounts
• Provide quotes to customers and process customer orders
• Schedule product deliveries, and communicate deliveries to the customer
• Order inventory for replenishment
• Operate in a safe manner and maintain a safe work environment
• Support Supply Center Team in attaining the overall goals and objectives of the business unit
• Accurate order entry
• Follow and execute any additional direction given by Branch Manager that will assist in obtaining overall goals and objectives of the organization
• Other duties as necessary

REQUIRED EDUCATION, EXPERIENCE & SKILLS:

• Ability to multi-task and make business decisions in a constantly changing, fast paced environment
• Work in a customer facing role
• Composed under pressure, results driven
• Self-Motivated and Enthusiastic with a positive attitude
• Effective Time Management, organized and detailed oriented
• Excellent Communication Skills - Written, oral and listening
• Ability to learn and embrace new technology
• Location specific lifting requirements based on what the supply center required

  PREFERRED EDUCATION, EXPERIENCE & SKILLS:

• College degree preferred
• Preferably 2+ years' experience in a retail/wholesale environment with a demonstrated success working with customers
• Microsoft Excel, Office, and Outlook experience
• General knowledge of the building industry preferred but not required

PHYSICAL REQUIREMENTS:

• Frequent standing, walking, bending, talking, and listening
• Location specific lifting requirements based on what the supply center required

WORK ENVIRONMENT:

• The atmosphere is that of a warehouse environment and office space
• This position will primarily work in a facility where forklifts are present
• Employees must wear Personal Protective Equipment that is issued for the branch location
• Temperature can range from extreme cold to extreme heat
• Frequent use of company communication devices is required such as a computer, cell phone, and