Client Director - Life Sciences

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

 

The Opportunity

As a Client Director in OpenText Professional Services you will work in a fast paced, dynamic environment and you will be recognized as a subject matter expert within the Life Sciences Enterprise Information Management space. From supporting your customer with the implementation of systems and optimization of our products, to conducting workshops on best practices, you will be travelling to different sites and there are never two days that look exactly the same. You will be supported with training on our solutions, be able to receive relevant certifications and have many opportunities for advancement.

OpenText (OT) Professional Services is an enabler to our customers seeking to realize Return on Investment (ROI) from their investment in OpenText Enterprise Information Management (EIM) products. As a Client Director of Professional Services for Life Sciences, you will be responsible for all aspects related to Professional Services including selling services, supporting license and cloud sales by providing necessary services information concerning the implementation of the solutions proposed and the overall customer relationship regarding all Professional Services offerings. The position requires the selected applicant to live in the United States.

 

Such services include the implementation of solutions based on OT products including development and support of custom solutions. The Client Director role works closely with the rest of the customer account team including Sales, Technical pre-sales, Value Engineering, and OT leads for other value-add services that can be provided to the clients in relation to solution realization including learning services, managed services, and cloud services. The Client Director also liaises with and brokers relationships with OT partners and other contractors to establish relationships in general and for specific projects.

The Client Director is responsible for Professional Services sales, revenue generation and customer success for their accounts within the US Life Sciences industry while actively supporting peers in the across North America for mutual success against the OT mission of bookings, revenue, margin, and reference-ability.

You are great at:

· Generating revenue opportunities by developing solutions for clients and Service Offering using creativity and the available tools.

· Industry experience and knowledge of the Life Science Industry including GxP, Quality Systems and Validation Process (IQ, OQ, PQ protocols).

· Creating a pipeline of opportunity to generate bookings meeting quarterly budget expectations.

· Negotiating project deliverables/schedules/costing for services from external suppliers or other groups within Open Text.

· Regular and timely updating of opportunity status in our CEM system (Salesforce.com).

· Working with the sales team to generate revenue within existing accounts by proposing the full range of solution realization, enhancement, and operational services including updates, upgrades, customization to existing clients.

· Ensuring timely delivery and management of resource forecasting, opportunity forecasting, proposal/SOW writing and achieving required approvals, contract and invoicing status using appropriate tools available.

· Understanding revenue forecasting and be able to report accurately on Quarterly revenue and bookings to Regional Vice-President.

· Providing leadership in promoting, identifying, recommending, and implementing improvements to any processes.

· Managing as required the Professional Services team in writing responses to RFP’s, identifying and tracking opportunities including the participation in Business Development synergy meetings to ensure client account activities are communicated internally to other Open Text stakeholders.

· Our Delivery organization is separate from our Sales organization but our Client Directors need to have a grasp and experience in formulating and