Job Summary:

Manages one or more NEXCOM Hospitality Group (NHG) lodging facility to ensure performance is within established NHG guidelines and standards. The incumbent of this position reports directly to a NHG Regional Vice President.

Duties and Responsibilities:

NHG Program Management duties  include but are not limited to:

-  Operates a professional Department of Defense (DoD) lodging operation, consistent with those services and amenities provided in a commercial,   mid-scale hotel for guests in a Temporary Duty (TDY), Permanent Change of Station (PCS), or Leisure status.

-  Coordinates the alteration, minor construction, painting and preventive maintenance of NHG facilities.

-  Provides oversight for a recurring facility preventive maintenance program and maximizes funding and services supporting effective maintenance efforts.

-  Responsible for the proper maintenance of operating records, files, cash control, receipts and the custody and security of supplies and equipment, fixed assets, etc. 

-  Conducts inspections of all areas of NHG Lodging operation(s), and identifies problems and/or deficiencies and implements appropriate corrective measures, and follows up to ensure deficiencies are corrected.

-  Ensures compliance with all safety, fire and sanitation regulations, and ensures the safety/security of NHG guests and associates.

-  Coordinates service requirements with the Contract Specialist for those items, supplies, services and labor which lend themselves to contract negotiation procedures following NEXCOM policies and procedures.

-  Develops and administers operating and equipment budgets in conjunction with NHG Headquarters.

-  Maintains accountability for the safeguarding of all funds.

-  Provides short and long range financial plans to ensure program goals are met.

-  Participates in the development and execution of the installation NHG business plan, annual budget and capital plan(s).

-  Meets or exceeds budgeted profit margins by accurately forecasting revenues and expenses; prepares timely, well-planned annual budgets that accurately reflect the property's potential business plan.

-  Maintains contact with guests to ensure satisfaction and responds to all inquiries and complaints in a professional and timely manner, in accordance with program standards.

-  Provides customer-facing integration, execution, and management of services and resources at the installation level.

-  Utilizes the NHG Property Management System (PMS) to access guest information  and retrieve reservation information for analytics and forecasting.

-  Utilizes the Enterprise Inventory Management System (CORE-HMS) to verify room inventories and modify inventory availability for multiple sales channels (e.g., Call Center, Defense Travel System (DTS), DoD lodging website, etc.) to maximize utilization and revenue generating opportunities.

-  Processes local reservations, reservations through the Central Reservation Center and maintains the Property Management System.

-  Markets the NHG program using technology with approved online, print and local resources to ensure patrons are aware of the availability of lodging assets and programs.

-  Manages real property resources and provides advice on renovations, improvements, and minor and/or major constructio