Corporate Facilities Receptionist

The Corporate Facilities Receptionist is the first point of contact for employees, guests, and vendors visiting the Minneapolis corporate office. This role ensures that all visitors are greeted professionally, corporate access cards are managed accurately, and facilities functions are supported effectively. Additional responsibilities include providing administrative support to the Facilities team, space-related data, and assisting with ongoing projects and operational tasks.

This position will be onsite with a varying schedule: 8am to 5pm on Mondays, Wednesdays, Thursdays, and Fridays, and 7:30am to 4:30pm on Tuesday's.

Essential Duties and Responsibilities:

• Greet and announce all visitors to appropriate corporate staff.
• Log all guests and visitors using the building management system.
• Issue temporary access cards to employees who require them.
• Maintain a clean, welcoming, and professional reception area.
• Answer incoming calls in a timely, friendly, and professional manner; route calls or take messages as needed.
• Coordinate catering orders and deliveries for meetings.
• Handle food order logistics for corporate events (e.g., order, set up, and clean up for Together Tuesday bagels).
• Liaise with building management regarding billable reserved spaces to support meetings and events.
• Monitor and respond to emails sent to the Facilities team mailbox in a timely manner.
• Submit and track work orders with building management to ensure timely resolution of issues.
• Enter invoices into Coupa, as assigned by the Facilities Manager.
• Create and deactivate temporary employee access cards as authorized.
• Oversee and maintain access card control for the Minneapolis corporate location.
• Validate parking and maintain the approved staff parking list.
• Submit monthly reports on AED (automated external defibrillator) status.
• Maintain supplies in the wellness and first aid rooms.
• Process AR (Access Request) forms for adding or removing employees’ physical access to the corporate office.
• Maintain accurate floor plans and neighborhood assignments.
• Update hoteling software to reflect assigned and unassigned desks.
• Reconcile seating databases regularly to ensure accuracy of desk assignments.
• Maintain the Facilities information and announcement page on internal Intranet site to ensure that staff are informed of updates and access or use of the office space.
• Create dock authorizations for vendors and contractors requiring delivery dock access.

Job Skills:

• Excellent interpersonal, communication and organization skills.
• Must have experience with Outlook, Microsoft Office programs, and ability to learn new technical systems.
• Excellent customer service skills.
• Ability to track and prioritize work according to their priority.
• Relate to others in an open and accepting manner and is seen as very approachable.
• Develops and maintains cooperative working relationships with co-workers.
• Ability to work with minimal direction, set and meet deadlines.
• Excellent attention to detail.

Work Experience:

• No prior experience required.
• Preferred:  1 to 3 years of professional experience.
• Preferred:  Customer service experience. 
• Must be able to demonstrate success in the creation and delivery of verbal and written communications in prior roles.

Education:

• High school diploma or equivalent required.
• Some college coursework preferred.

Other:

• Ability to work onsite in Corporate or Campus location (in a typical office environment) will be required. Being mobile within the office, including movement from floor-to-floor using elevators or stairs.
• This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies.
• Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers.
• Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered. 
• Able to access information using a computer.
• Other essential functions and marginal job functions are subject to modification.

SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and ret