Director Operations - Asset Protection Store Execution

Job Description

The Director of Asset Protection Operations will lead, develop, prioritize, and implement cross functional initiatives that support organizational strategies across business units of Stores, Supply Chain and Corporate Offices. This business leader will be a collaborative change agent, recommending and influencing program and process improvement to drive productivity, produce and achieve KPI benchmarks, accomplish departmental goals and ultimately support reduced shrink.  The ideal candidate will be a self-starter with strong attention to detail, with the ability to work in a fast-paced, ambiguous environment. The drive and capability to shape a new business group strategy and foster ideas and solutions is necessary. 

This position will be responsible for National Asset Protection Technology, Systems, Training and Program Management ensuring all initiatives meet the business objective, timeline and operate within the established budget. 

A day in the life… 

Business Leadership & Stakeholder Management 

• Engage in continuous planning cycle to drive next wave planning while keeping pulse on execution and stepping into execution where uniquely required.  Anticipate future business changes and challenges and proactively develop new or revised solutions. Enable and drive transformational change to further Nordstrom's success. 

• Participate in large, cross-functional initiatives by serving as a subject matter expert for Asset Protection programs across the company.  Perform deep-dives and root cause analysis to answer business questions. 

• Leads AP team in developing and implementing business strategy and security processes throughout the organization to reduce risks, respond to incidents, and limit exposure and liability in financial, physical, personal, and reputational risk. 

Training & Implementation  

• Create and maintain comprehensive playbooks that outline standardized procedures, best practices, and strategies for program management. 

• Leverage playbooks to facilitate knowledge transfer, improve consistency, and enhance overall program efficiency. 

• Develop and implement strategies that leverage current Asset Protection industry best practices. Work with business leaders and key stakeholders through execution of strategies to monitor impact and adjust plans accordingly. 

• Responsible for all elements of AP training program, agent release process, annual compliance and field execution. 

• Oversee the NPD process, incident review and quarterly business recap. 

• Draft AP policies and procedures, ensuring national compliance. 

People Development  

• Build and maintain strong, collaborative relationships with Corporate partners in Legal, Compliance, Finance, Technology, HR as well as Field Leaders in Operations, HR and Loss Prevention. 

• Act as a courageous communicator and collaborator with peers, managers, and directors to support and make decisions on strategic initiatives and projects. Sets direction for and coaches’ partners to achieve results; establishes clear expectations, tactics and timelines for assigned projects. 

• Empower a team of project managers who are deployed to various programs with accountability and ownership. Provide clarity around priorities and goals and resource as needed and prioritized by the business objectives. 

• Coach, mentor, and provide feedback to bu