Senior Manager, End User Computing (EUC)

You Matter

It’s more than a career. It’s a calling.

 

Everything we do is about taking care of people.

• Taking Care of Our Patients.
• Taking Care of Our People.
• Taking Care of Our Partners.

 

Perks and Benefits In addition to comprehensive benefits including medical, dental, vision, paid time off, and 401k, we foster a work, life balance for team members and their family to support physical, mental, and financial wellbeing, including:

• DailyPay, get no-fee, instant access to your earned pay!
• Tuition Assistance and dependent Scholarships
• Employee Assistance Program (EAP) including free counseling and health coaching
• Company paid life insurance
• Tax free Health Spending Accounts (HSA)
• Wellness program featuring fitness memberships and product discounts
• Preferred banking partnership and discounted rates for home and auto loans

 

*Eligibility for perks and benefits varies based on employee type and length of service. 

Why Us

From top to bottom, we are a company of caregivers.

If there is one unifying characteristic of everyone at Recovery Solutions, it is the deep desire to make a difference by helping society’s most vulnerable and often overlooked individuals. Every day our team has the distinct honor and responsibility to show up with non-judgmental compassion to provide hope and healing to those who need it most.

 

For those of you whose calling it is to serve others, this is your moment. Your chance to join our family and be a part of our mission to care for those desperately in need, and to do your part to heal the world, one patient at a time.

 

How you make a difference

Sr. Manager, End User Computing – Leading Technology Lifecycle & IT Asset Strategy

 

Are you a tech-savvy leader who thrives on optimizing end-user experiences? As the Sr. Manager of End User Computing, you’ll oversee the entire equipment lifecycle, ensuring seamless discovery, planning, and deployment for new contracts and refresh projects.

 

In this role, you’ll lead a team dedicated to standardizing and maintaining desktop equipment, ensuring that all devices are consistently configured, up-to-date, and aligned with company policies. You’ll also oversee IT Asset Management, managing procurement, stocking, and inventory to ensure the right technology is in place when and where it’s needed.

 

If you’re passionate about efficiency, standardization, and delivering top-tier IT solutions, this is your chance to drive innovation and enhance the end-user computing experience across the organization!

Key Responsibilities

• Endpoint Administration & Support: Administers and supports end-user devices, including desktops, laptops, mobile devices, and peripherals.
• Device Management & Deployment: Manages device provisioning, imaging, and deployment using tools such as Microsoft Intune, SCCM, or similar endpoint management solutions.
• Security & Compliance: Implements and enforces endpoint security policies, including encryption, antivirus, and multi-factor authentication (MFA), while ensuring compliance with software updates and patches.
• Technical Support & Issue Resolution: Provides Tier 2/3 support for hardware, software, and connectivity issues, diagnosing and resolving technical problems related to operating systems, applications, and peripherals.
• IT Service Improvement & Documentation: Works closely with IT teams to enhance end-user computing solutions, while developing and maintaining documentation, FAQs, and training materials for user self-service.

Qualifications & Requirements

Education:

• Preferred: Bachelor’s degree in related area from an accredited college or university.

Experience:

• Required: Seven (7) years of experience in end-user computing administration, IT support, or desktop management.
• Required: Strong knowledge of Windows and macOS environments, Active Directory, and enterprise mobility solutions.
• Required: Experience with endpoint management tools such as Microsoft Intune, SCCM, JAMF, or equivalent.
• Required: Familiarity with ITSM frameworks (e.g., ITIL) and service desk operations.
• Required: Proven record of success managing projects to successful completion.

We are an Equal