Business Analyst, Credit and Collections (Hybrid Schedule)

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change

Please note: Authorization to work in the United States is a precondition to employment in this position. Eversource will not sponsor candidates for work visas for this position.

Provides analyses for data to support decisions and planning to address customer balances and ultimately Bad Debt expense. Responsible for extracting data insights from the customer bill journey through payment, payment plans and/or write-off for all operating companies. Utilizes data analytics and working collaboratively with the operational functions, they will assess areas of opportunity and propose process changes that will reduce the risk of write-offs and aged Accounts Receivable. Provides data analysis for regulatory filings and/or responses, projects for system enhancements and collaborates with accounting to provide monthly or annual metrics and analyses to assist with budget planning.

Essential Functions: 

• Develops complex SQL queries for operational analysis.
• Continuously develops and maintains data management tools and analytical database (i.e., tables, data dictionary, analysis documentation)
• Utilize Power BI to enhance data-driven decision making and implement automation of recurring reports.
• Monitors and reports on performance, analyze data, recommend improvements to ensure high quality of service to Eversource customers.
• Interacts with various Customer Operations groups to gather clear analytic requirements.
• Prepares data, presentations, reports, or information as needed to assist business improvement initiatives or decision making.
• Reviews policies, procedures and regulatory filings and recommend changes to ensure compliance with state and federal regulations.
• Creates forecasts to assist with Credit and Collections planning disconnect notices, field orders and costs.

Qualifications:

Technical Knowledge/Skill: 

• Ability to design, build, analyze, and interpret data models.
• Power BI experience is required.
• Expert level SQL skills required; ability to use and successfully manipulate a large, complex database.
• Analytical skills: ability to translate analytical results into recommended business action.
• Statistical modeling experience a plus

Education:  

•  Bachelor’s degree in computer science, engineering, business related field or equivalent experience            

Experience: 

• Five (5) plus years of related experience in Data analysis along with the use a variety of skills, including statistical analysis, database design, and communication.

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Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:

Worker Type:

Number of Openings:

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion,