Retention and Engagement Manager - Phoenix, AZ

POSITION SUMMARY

The Retention & Engagement Manager serves as a knowledgeable resource to employees across all levels of the organization on human resources-related issues. This position is responsible for managing and facilitating programs and processes related to employee engagement, employee relations, benefits, recognition, and retention. Supports and encourages employees through transitions in role, employment, life events, and organizational change.

EXPECTATIONS

Every Adelante Leader will strive to maximize the performance and contribution of each team member to Adelante Healthcare and the community that we serve every day.   Leaders will set clear performance expectations, provide on-going feedback and coaching to improve results and outcomes and provide regular performance evaluations.  Leaders are also expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and model for all other employees the highest standards of personal integrity, professionalism, and competence.

OUR CORE VALUES

• Compassion
• Excellence
• Integrity
• Learning
• Respect
• Sustainability

ESSENTIAL SKILLS AND EXPERIENCE:

• Bachelor’s degree in Human Resources, Labor Studies, Business, or other related field
• Two (2) to five (5) years’ experience supporting Human Resources initiatives including employee engagement, employee relations, on-boarding/off-boarding, benefits administration, and recognition
• Certification as a Professional in Human Resources (PHR) by the HR Certification Institute (HCRI) and/or Society for Human Resource Management Certified Professional (SHRM-CP) is preferred
• Prior experience working as a Human Resources Generalist or in a Business Partner capacity is preferred
• Experience investigating and resolving employee concerns and complaints
• Demonstrated excellence in employee relations with ability to collaborate cross-functionally with managers, supervisors, and administrative staff
• Experience with management of a total rewards strategy (including benefits plan administration and recognition)
• Proficiency in State and Federal regulatory requirements surrounding employee relations, separation, engagement, recognition, benefits, FSLA, FMLA, ADA, EEOC, EOE, and other relevant policies and practices
• Proficiency in use of current Microsoft Office applications and Human Resources Information Systems (HRIS)
• Competency in working with people of various cultures and backgrounds
• Ability to perform a variety of assignments requiring considerable exercise of independent judgment
• Evidence of valid Arizona driver’s license and current auto insurance
• Arizona Department of Public Safety Level 1 Fingerprint Clearance card or ability to obtain within 30 days of employment
• Ability to maintain confidentiality
• Prioritization and multi-task skills are required

POSITION REPONSIBILITIES/ESSENTIAL:

• Manage and facilitate engagement and recognition programs and events aimed at the development and retention of employees at all levels
• Work collaboratively with managers and supervisors on employee relations issues and HR initiatives, and provide support and guidance in accordance with organizational policies and values
• Investigate and resolve employee concerns and complaints in partnership with, and under guidance of, Senior Retention & Engagement Manager
• Serve as knowledgeable resource regarding employee benefits and benefits administration, and support benefits and total rewards processes and initiatives including but not limited to