Outreach and Retention Coordinator (Train and Earn)

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational.

Program Description: Goddard Riverside is a well-established Manhattan community-based agency with an annual operating budget of approximately $50 million. Goddard Riverside is one of New York City’s leading human service organizations meeting the basic needs of children, youth and families, homeless people, and older adults across Manhattan and New York City.

Position Summary: The Education and Workforce Development Department is seeking experienced, dynamic, and highly focused individual(s) to serve as a full-time Outreach and Retention Coordinator in its Train and Earn Program located within Lincoln Square Neighborhood Center. This role operates under the direction of the program’s Director and will focus on participant recruitment and support case managers with program retention. The specialist should have the skills and personality to forge relationships with OSOW youth and encourage their participation and continuation in the program by ensuring participants have access to supportive services, especially during the follow up period, in coordination with case management staff. The specialist should be a “credible messenger” with strong community connections.

Schedule: Monday-Friday, 35 hours per week

Salary Range: $55,500 - $63,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account. 

Role, Responsibilities, and Essential Duties

Participant Admissions and Onboarding (20%)

• Collaborate with the EDW Participant Admissions Coordinator to identify OSOW (Out-of-School, Out-of-Work) youth through community outreach, social media, and partnerships with local organizations.
• Attend community events, job fairs, schools, and youth centers to promote the program.
• Familiarize new participants with the program’s goals, expectations, and available support services.
• Facilitate enrollment, onboarding, and the planning and implementation of orientation for newly enrolled participants.

Participant Engagement and Support (50%)

• Utilize wraparound services offered through the Education and Workforce (EdWF) Services team to develop and implement programming that supports Train and Earn participants and alumni in creating post-secondary or post-graduation plans aligned with their goals.
• Work closely with the Case Management Team to identify at-risk participants and develop individualized retention plans.
• Share participant insights and feedback with case managers to enhance client support.
• Track participant outcomes and provide ongoing support to ensure long-term success.
• Serve as the primary point of contact for alumni correspondence.
• Manage a caseload of current participants and alumni, assisting with their post-secondary plans.
• Plan and lead networ