WBL-Rock City Retail

Description

Job Summary

The Part-Time Retail Partner plays a vital role in creating a memorable shopping experience for Rock City Gardens guests. This position is responsible for delivering excellent customer service, operating point-of-sale (POS) systems, maintaining store cleanliness and organization, assisting with merchandising, and supporting inventory control. Under the direction of the Retail Manager, the Retail Partner helps ensure a positive guest experience and contributes to Rock City's mission of creating Memories Worth Repeating.

Essential Duties & Responsibilities

•  Deliver excellent guest service to internal and external customers in alignment with the organization’s mission, culture, and values.
•  Model appropriate guest and partner interaction at all times.
•  Operate POS systems efficiently to process sales, returns, and gift card transactions.
•  Stock shelves, organize displays, and ensure merchandise is presented attractively.
•  Maintain cleanliness and organization of retail areas, including restocking and light housekeeping.
•  Stay knowledgeable about Rock City Gardens’ products and offerings to assist guests with purchases.
•  Assist with inventory control, including receiving shipments and conducting periodic stock counts.
•  Follow all company policies, including cash handling procedures, safety protocols, and loss prevention measures.
•  Collaborate with team members to achieve sales goals and deliver exceptional guest experiences.
•  Perform other duties as assigned by management.

Requirements

Qualifications

Education & Experience:

• Current high school student participating in a Work-Based Learning program.
• At least 1-year previous retail, customer service, or hospitality experience preferred but not required.

Skills & Abilities:

•  Possess a kind, professional, and engaging demeanor with guests and partners.
•  Willingness to learn, improve, and contribute to a positive team environment.
•  Ability to communicate effectively in one-on-one and small group settings.
•  Ability to read and understand operational documents and follow procedures.
•  Ability to work effectively in a fast-paced, team-oriented environment.
•  Basic math skills to handle transactions accurately, including the use of American currency.

Physical Demands & Work Environment

• Regular use of hands and fingers.
• Ability to stand, walk, stoop, kneel, or crouch frequently.
• Ability to lift or move up to 50 pounds.
• Work is primarily performed in a retail environment with direct guest interaction.

Company Mission & Core Values

Mission: To create Memories worth Repeating for our Guests and our Partners.

Core Values: Innovation | Communication | Learning | Appreciation | Accountability | Proactivity