Staff Product Manager, Post-Order Experience

<div class="content-intro"><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.</span></p></div><div class="p-pdf_iframe__page" data-page-number="1"> <div class="textLayer" data-main-rotation="0"> <div>&nbsp;</div> <div><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">As the Staff Product Manager for Post-Order Experience, you will be the primary architect of the customer journey from the moment an order is placed to its final delivery. At Xometry, we manage complex, custom manufacturing; your mission is to transform that complexity into a seamless, transparent, and intelligent experience. You will define the vision, strategy, and long-term roadmap for the post-order lifecycle. A critical component of this role is identifying and championing AI-driven business opportunities—leveraging machine learning to predict delays, automate support, and provide smarter, proactive transparency to our customers.</span><br><br><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Key Responsibilities</strong></span></div> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Vision &amp; Strategy: Develop and execute a comprehensive product strategy for the post-order ecosystem. You will align the roadmap with high-level business goals, balancing immediate tactical wins with visionary, long-term initiatives.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">AI Innovation: Identify and build the business case for AI-driven solutions within the post-order flow. This includes using predictive analytics for delivery dates, AI-powered support workflows, and automated communication triggers to reduce friction.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Cross-Functional Leadership: Act as the central hub between Engineering, UX Design, Business Operations, and Customer Service. You will translate complex business needs into technical requirements while ensuring a world-class user experience