Manager, Production Technology Support

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

NBC Universal is looking for a talented individual to become the Manager of Production Technology Support for NBCU Operations and Technology (O&T) based in the 30 Rock located in New York, NY. O&T supports Enterprise Technology, Broadcast, and Production systems across NBCU globally.

The Manager of Production Technology Support balances day-to-day operations, such as management of a dynamic team providing best-in-class live television production support for NBCU, with forward-looking planning and execution around live television production technology strategy, process methodology, architecture, and collaboration with cross-functional business teams and partners. This position will have direct management of the New York based team supporting live television production control rooms, studios and related equipment.

Responsibilities
Team Leadership

• Build and maintain a strong support engineering team
• Maintain team schedules that allow for optimal facility and production coverage including meeting project deadlines and major events
• Maintain group documentation including but not limited to task tracking, reoccurring maintenance schedules, and upcoming event calendars
• Maintain reoccurring training and knowledge share resources keeping the team up to date
• Provide regular employee feedback and performance reviews
• Develop partnerships across NBCU engineering teams with cross-facility support and engagement
• Maintain clear communication with leadership on all issues and task the engineering team is actively working on
• Maintain inventory supply levels to prevent team slowdowns that lead to on-air impacts, must have previous experience with inventory management using a database/automation to track supply levels.
• Develop and maintain standard disaster recovery procedures and drills across various situations.

Television Production Technology Support and Maintenance

• Assume responsibility for the technical performance of Studios, Control Rooms and associated systems for the NBCU 30 Rock production facility, including:
  • Provide around-the-clock technical support and maintain a complex broadcast production environment consisting of multiple studios and production control rooms
  • Track and resolve on/off air reliability tickets as well as communicate with leadership on the status
  • Consistently track and maintain JIRA support instance.
  • Monitor and oversee operational readiness of current facilities, maintaining in-depth understanding of all relevant technical systems.
  • Coordinate the activities of teams involved in the maintenance, support, deployment, and configuration of broadcast equipment
  • Attend project meetings to ensure the support teams are engaged and proper resources are assigned to the project life cycle

Desired Characteristics
Collaboration and Technical Communication

• Strong customer service, organization, documentation and professionalism
• Close collaboration with both clients at the local facilities and peers across O&T
• Strong written and verbal communication, as well as presentation skills for both technical and non-technical audiences

Proven Leadership Skills

• Ability to provide clear, decisive direction while being prepared to pivot or change course when appropriate
• Be the leader that your team is excited to follow, both through regular and planned activities, but also when plans change unexpectedly due to outside influence
• Demonstrate a high tolerance for stress, work well with others, and provide a supportive attitude for all colleagues

Technology Expertise and Ownership

• Demonstrate a high level of expertise with a broad range of technologies, includ