At BarkleyOKRP, we are on the front lines of a world-class idea company. We are looking for a Client Experience team member who is prepared to change the trajectory of brands by creating the conditions for trusted relationships and world-class work. This person will be expected to contribute to a diverse and inclusive environment where each team member can bring their best self. If you want to learn what you're capable of when surrounded by top talent working on innovative brands, let's talk.

This leader will report to the VP, Client Experience, and lead a team of BarkleyOKRP team members to deliver Whole Brand ideas that drive business.  This person, independently, plays a significant role in paving the conditions for brave ideas.  

A successful Director is a trusted advisor.  This person understands their client’s business and is as passionate about it as if it was their own.  They connect their own brand of marketing expertise and share thoughtful, strategic POVs.  They are the client’s “first phone call.”  As a trusted advisor, this person brings their deep client knowledge to the BarkleyOKRP team to set priorities, inspire, and identify areas of success.  Seen as a respected leader, this person proactively manages the right team to deliver the work while looking forward to identify fresh opportunities for organic growth against the whole brand spectrum. They are equally committed to the team that they manage and actively champion their direct reports to their next level.

The ideal candidate has a passion for creating an inclusive team culture that empowers their direct reports and galvanizes the cross agency team.  They are able to navigate challenging situations and can artfully handle difficult conversations.  Working closely with each department, this person respects the expertise of each team member and the importance of each role in the overall client relationship.   As an agency that builds whole brands, this person will become the expert in all that BarkleyOKRP has to offer (B2C or B2B) and be able to combine it with client needs as they form the ideal path forward for the business.  By sharing and communicating their vision for brave work, the Director sets a clear purpose and action plan for the team to follow.  Throughout everything a Director does, there is a passion for creative ideas, pushing beyond expectations, and inspiring the team to create work that builds whole brands.  

The person best-equipped to succeed in this position is a self-directed, operational leader – a “do-er” as well as a thinker / manager.  Our ideal Director is not easily intimidated by a large volume of moving parts or ambiguity or last minute changes.  They are able to envision how all the deliverables are connected and prioritize - while being aware of quick turnaround times, team limitations, and client sensitivities. Thriving in a fast-paced environment is a must.  They are also an advocate for the people they manage.  Working closely with each member on their team, they are accessible, thoughtful, and passionate about building their team member’s confidence while working toward their ultimate career goals.

Responsibilities:

CLIENT: Independent management  and foresight across Client needs & business problems

Be the expert on the client’s business. Consult with clients, steering modern business and brand innovations

• Leads, empowers, and inspires a Client Experience team to understand and drive our Clients' business
• Continually brings perspective to the team on what moves the client’s business forward and where to find success.  Offers the “forest vs the trees” so big picture doesn’t get forgotten or forsaken for a timeline or small project
• Leads the overall Client Experience that delivers external strategic documents like Annual Planning and 360 Scorecard or internal performance tied to financial forecasting, Whole Brand Assessment and Team Annual Huddles
• Build, retain and expand current Client engagements (organic growth)
• Proactive leadership that can foresee any client issues and knows how to solve early or escalate and request management support to resolve before they are detrimental to the relationship

CREATIVE: Anticipate & create conditions for whole brand thinking across the whole account. Promote the work. Manage resourcing and open financial doors for the work and the team.

Delivers Whole Brand ideas that solve business problems and measurable results

• Set goals and vision that Informs, prioritizes,  and inspires cross-agency Strategy, Creative and Engagement teams to deliver great work that moves the client’s whole brand forward
• Champion the strategy t