Network Engineer II

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.

Under general direction, the Network Engineer II provides advanced-level assistance with the installation and operational support of the organization’s internal voice and data communication systems, including LANs, WANs, and other Internet, data communications systems and voice systems (including IP, SIP and VoIP). They work on complex problems where analysis of situation requires in-depth evaluation of various factors. The incumbent is responsible for the evaluation of current systems and assists with determination of future needs. They plan and lead implementation of large scale systems/projects. The incumbent provides work leadership and training to lower-level network engineers. They create and drive improvements to voice and data system-related processes and standards.

Responsibilities

May perform the following responsibilities:

• Fulfill day-to-day operational tasks.
• Provide end-user support fulfilling IT Service Catalog definitions.
• Configure, install and troubleshoot telephony and network systems.
• Activate data jacks and perform equipment moves, adds, and changes as necessary.
• Physically maintain and install equipment in telecommunications rooms and data-centers.
• Connect equipment to and maintain power systems.
• Create and maintain documentation and diagrams.
• Provide Tier 2 support of internal voice and data communication systems.
• Comply with departmental processes, such as incident management, change management and problem management.
• Monitor and report on voice and network systems usage, availability, and performance.
• Participate in telephony and networking system evaluations.
• Collaborate with other members of IT staff and end users.
• Follow network engineering best practices and adhere to existing policies and procedures.
• Manage and document copper and fiber connectivity across the campus and within buildings.
• Design rack and cabinet equipment layout for server rooms and other telecommunications rooms.
• Report, manage and troubleshoot issues with appropriate vendor tech-support staff.
• Perform basic-to-intermediate level configuration, troubleshooting and problem mitigation on all voice and data network equipment, including wireless and network security equipment.
• Work effectively with vendors, contractors and other staff to coordinate system installations and provide quality assurance oversight.
• Provide guidance to lower-level staff.
• Perform other duties as assigned.
• Perform 24/7 on-call support on a rotating basis and after-hours/weekend work for planned maintenance as required.

Qualifications

MINIMUM QUALIFICATIONS:

• Two to four years of network/telephony engineering experience.
• Intermediate knowledge of LAN/WAN, data communications systems, Internet and telecommunication protocols, remote access systems, server and LAN hardware systems, routers, switches, firewalls, UPS/PDU equipment and wireless network equipment
• Extensive understanding of data-center installation, cabling and labeling standards, voice and data network maintenance and troubleshooting skills, and familiarity with p