Director, Practice Operations

Company Description

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Job Description

Title/Position: Director, Practice Operations

Department or Business Unit: Practice Operations

Employment Type: FTE

Exemption Status: Exempt

Min. Experience: Mid-Senior Level

Travel Required: Yes, 70% 

Overview of the Role:

The Director, Practice Operations is responsible for managing the region's clinically integrated multi-specialty practices in order to drive performance results, and for overseeing the Performance Management, Implementation, and Training teams.

Primary Job Duties: 

• Manage the Performance, Implementation and Training Teams
• Manage the end-to-end relationship of a client in Privia, from implementation to performance management
• Oversee the management of the care centers and physicians within the medical group after a care center is live with Privia
• Oversee the project management, training, and support activities of the go-live of physician practices
• Serve as the senior escalation point for the market-based team, physician practices, and support services
• Collaborate with other Privia teams, both locally and nationally, including Revenue Cycle, Credentialing, Finance, IT, and Population Health
• Collaborate with key stakeholders to execute new ancillary growth and development, as well as the current ancillary portfolio.
• Host regular meetings with each physician practice in the portfolio to review action plan improvements and revenue growth
• Track and manage metrics and goals related to finance, revenue cycle, productivity, clinical performance, and customer experience
• Identify areas of opportunity improvements through reviewing financial & clinical metrics
• Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied
• Provide regular status updates to Privia leadership via regular operating meetings and one-off communications
• Strategic thinker who assesses situations carefully and delivers scalable recommendations and results
• Provide coaching to junior team members through regular feedback loops and 1:1s
• Be a subject matter expert on Privia’s processes and technology platforms (includes our AthenaHealth EHR and Practice Management platform)
• Evaluate processes, gather feedback, and identify/lead improvement projects that enhance the quality of implementation and better support Privia’s overall strategic vision
• Engage in and/or lead strategic projects that span other functions and markets
• This individual will also help with projects on an ongoing basis that benefit the broader market, company, and contribute to operational excellence

Qualifications

• Bachelor's degree preferred. Healthcare Master’s or MBA highly preferred
• Previous healthcare experience required; working with physicians and medical group staff preferred
• Managed multiple projects while providing exceptional client service
• Technical project management in a healthcare setting is preferred
• Experience in hospital or physician office setting including knowledge of physician office workflow and processes
• Tech Savvy
• Experience managing and leading team members
• Must provide reliable transportation
• Ability to work with different levels of clinical personnel including providers
• Must comply with HIPAA rules and regulations 

Interpersonal Skills & Attributes:

• Collaborative, customer-focused and able to create visible value
• Extremely bright, and analytical. Turns the unknown into knowledge in short order
• Able to have honest, difficult conversations with doctors
• Skilled in establishing and maintaining effective working relationships with providers, management, clients and staff, in order to get buy-in to decisions
• Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects.
• Process oriented with the ability to drive a project to completion
• Expresses ideas clearly and effectively, motivates th