RCM Customer Manager

Position Overview

This position will be responsible for the end to end management of the customer experience as it relates to ICANote's Revenue Cycle Management business.

Primary Job Functions:

• As an Ops Manager specializing in Revenue Cycle Management (RCM), you will play a pivotal role in ensuring the success and satisfaction of our healthcare clients
• You will serve as the primary point of contact for our RCM clients, managing their accounts, driving client engagement, and delivering top-notch service
• Client Relationship Management: Build and maintain strong, long-lasting relationships with clients, becoming their trusted advisor and advocate within the company
• Account Management: Proactively manage a portfolio of RCM client accounts, ensuring the timely and effective delivery of our services
• Client Onboarding: Collaborate with cross-functional teams to ensure a smooth and efficient onboarding process for new RCM clients
• Client Training: Provide training and education to clients on our RCM solutions, helping them maximize the value of our services
• Performance Monitoring: Continuously monitor key performance indicators (KPIs) and financial metrics for clients, identifying areas for improvement and recommending strategies to optimize revenue cycles
• Issue Resolution: Address client concerns, inquiries, and issues promptly and effectively, collaborating with internal teams to find solutions
• Client Feedback: Gather client feedback and insights to drive product improvements and enhancements
• Client Communication: Regularly communicate with clients to provide updates on their account status, share industry insights, and offer best practices
• Renewals and Upselling: Work to renew client contracts and identify opportunities for upselling additional RCM services or solutions
• Reporting: Generate and present reports on client performance, trends, and ROI to both clients and internal stakeholders

Qualifications

• Proven experience (3+ years) in client success, account management, or a similar role, preferably in the healthcare or RCM industry
• Deep understanding of revenue cycle management processes and healthcare billing
• Strong analytical skills with the ability to interpret data and trends
• Excellent communication and interpersonal skills
• Customer-focused mindset with a passion for delivering exceptional client service
• Strong organizational and project management abilities
• Proficiency in CRM software and Microsoft Office Suite
• Ability to work independently and as part of a collaborative team

Benefits for full time domestic employees:

• Healthcare (medical, dental, vision)- company pays for up to 75% of health insurance for both employee and dependents - some plans with HSA options
• Basic term and optional term life insurance
• Short-term disability (paid for by the company) and long-term disability
• 401(k) and employer-matched retirement plan
• Paid time off that includes 8 sick leave days per year (80 hour annual rollover), 6 personal days per year (can rollover all), and 12 vacation days per year (can rollover all)

Position fully remote. Must reside in the following states: AZ, CA, CO, FL, GA, IN, MD, MN, MO, NH, NJ, NY, NC, PA, SC, TX, VA, WA

Salary Range: $75k-$80k.