RCM Business Analyst

JOB SUMMARY

The Business Analyst, Product Line Management, is tasked with gathering operational and workflow requirements from internal and external customers.  This individual will complete analytical assessment of processes to identify root cause of incidences and provide recommendations for workflow process modifications.  This individual will interface with internal customers to act as a functional and technical liaison for the end user group community.  The Business Analyst will be responsible for implementing, documenting, and monitoring business processes and associated workflow automation and applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Gather operational and workflow requirements to document, implement and monitor workflow processes.  Identification of root cause(s) of workflow/process incident management. 
• Creation of designed and approved processes, enhance the automation of the technical workflows, and provide monitoring/stabilization of current business processes  
• Identify critical process opportunities for enhancement and propose tangible solutions to avoid repeatable errors.
• Document detailed technical design for workflow automation, end user documentation and job aids.
• Complete special projects and provide project support as requested by senior leadership.

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Independent, logical thinker with ability to perform detailed data analysis
• Advanced troubleshooting abilities, with ability to problem solve complex technical issues 
• Ability to understand operational business processes, and apply technical/system knowledge 
• Must demonstrate excellent professional communication skills through clearly written, concise and comprehensive documentation; strong technical writing skills
• Must be capable of executing and publishing written requirements utilizing the business intent and goals, while providing technical details to support workflow or system development
• Ability to develop and/or present training to operations trainers and/or business users
• Strong organizational, customer service, interpersonal, and time-management skills
• Ability to work independently or in a team environment, respectful of all positions at all levels
• Intermediate level skills in applications such as Microsoft Excel, Word, and Visio 
• Additional skills preferred, not required:
  • Knowledge of healthcare revenue cycle 
  • Knowledge/experience with system design in a database environment 
  • Knowledge of project management methodologies
  • Knowledge of research methodology, principles, and procedures

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment.  This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

• BA/BS Preferred or 1-3 years equivalent experience in Healthcare Revenue Cycle 
• 1-3 years with workflow design and implementation 
• 1-3 years’ experience in Healthcare Revenue Cycle

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.              

• Must be able to work in sitting position, use computer and answer telephone
• Ability to travel
• Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Office Work Environment
• Hospital Work Environment

As a part of the Tenet and Catholic Health Initiatives family, Conifer