Manager, Recruiting

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are currently seeking a talented Recruiting Manager based at our San Antonio, Texas corporate headquarters, or our locations in Charlotte, North Carolina, or Tampa, Florida.

As a dedicated Recruiting Manager, you will lead and manage a team of recruiters, driving the execution of effective talent acquisition strategies to meet the critical hiring needs of assigned business lines. Serves as a trusted advisor to business leaders, building positive relationships, providing insight on talent market trends, and ensuring the delivery of high-quality recruiting services. Responsible for l all aspects of team performance, driving continuous improvement, leveraging data and analytics to inform decision-making, and ensuring alignment with USAA's overall talent acquisition strategy.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. Relocation assistance is not available for this position.

*** Quarterly travel may be required, depending on business needs***

What you'll do:

• Leads, mentors, and oversees a team of recruiters, providing guidance, coaching, and training to enhance skills and performance.

• Builds and maintains strong relationships with business leaders, serving as a trusted advisor on talent acquisition strategies and talent market insights.

• Develops and executes recruiting strategies for assigned business lines, aligned to business goals and workforce plans.

• Assesses team performance against key metrics (e.g., time-to-fill, cost-per-hire, candidate satisfaction) and implements actions to improve results.

• Leverages data, analytics, and reporting tools to track key recruiting metrics, identify trends, and inform decision-making.

• Identifies opportunities to streamline recruiting processes, improve efficiency, and enhance the candidate and hiring leader experience.

• Champions the effective use of recruiting technologies, including Applicant Tracking Systems (ATS), Candidate Relationship Management (CRM) systems, and AI-enabled tools, to enhance team productivity and efficiency.

• Manages the recruiting budget for assigned business lines, ensuring responsible spending and maximizing return on investment.

• Manages relationships with external recruiting vendors, ensuring high-quality service and compliance with contract terms.

• Ensures all recruiting activities comply with applicable laws, regulations, and company policies.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in talent acquisition, human resources, or a related field, including full cycle recruiting experience and involvement in hiring strategy, recruiting operations, or process improvement efforts.

• 2 years of experience leading others either formally in a managerial role, or informally as a project or team lead. Proven ability to develop and implement talent acquisition strategies, processes, or initiatives in partnership with business leaders to meet hiring needs.

• Strong understanding of talent market trends, recruiting standard processes, and employment laws and regulations.

• Ability to build and maintain strong relationships with business leaders and partners.

• Excellent communication, interpersonal, and presentation skills.

• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.

• Proficiency in using Applicant Tracking Systems (ATS) and other recruiting technologies.

What sets you apart:

• Experience in talent acquisition management within Human Resources, including hands-on full-cycle recruiting leading a talent acquisition team in developing and implementing talent acquisition strategies, processes, talent insights, and hiring initiatives in partnership with business leaders across compliance, audit,