Associate Business Systems Manager

Ready to further your career in the fast-paced, exciting world of cyber security?

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for an Associate Business Systems Manager to be a part of making this happen.

Location: HQ - Eden Prairie, Minnesota, USA (hybrid role)

About the Role

The Associate Business Systems Manager is part of a team that supports specific business applications and assists in configuring, documenting, supporting, administering, and improving functionality of associated business system applications.  

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Responsibilities

• Administer business application packages. This often includes (but is not necessarily limited to) user adds/changes, light configuration changes, troubleshooting minor issues and assisting with user audits.

• Assist in documenting business system flows and processes.  This includes developing a high-level understanding of the application ecosystem for the assigned areas and how these applications interact with the overall application ecosystem here at Arctic Wolf.

• Assist in documenting business system data integrations and flows within a functional area or areas.

• Assist in requirements gathering and documenting ‘as is’ current state of systems and processes and conceptualizing future improvements.

• Working knowledge of a specific business area or areas and how the systems in these areas support business outcomes.

• Execute tasks assigned (possibly via a project plan) and participate in sprint planning.  Manage workload effectively to ensure on time completion of assigned tasks.

Who You Are

• Educational knowledge of Corporate Business Systems (i.e. CRM, Marketing, HR, and ERP).

• Working knowledge of software development lifecycle and Agile concepts.

• Participated in projects involving packaged solutions and included integrations, documentation, and support responsibilities.

• Demonstrated critical thinking and abstract reasoning skills.

• Good organization skills.

• Good written and oral communication skills.

• Strong collaboration skills.

• Self-starter.

Minimum Qualifications

• Demonstrated knowledge of software development lifecycle, sprint planning and release execution.

• Have participated in project execution, which has included analyzing business requirements and determining technical solutions to meet those requirements.

• Bachelor's degree or equivalent experience.

• 2+ years of experience with Business Systems analysis and package support.

Preferred Qualifications

• Candidate with working knowledge of CRM-, HR-, and/or ERP-packaged solutions and the ability to support these packages.

About Arctic Wolf

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022). 

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. 

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.  

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communitie