Senior Agent, Customer Service (Portuguese and English Speaker))

<p><strong>Who We Are</strong></p> <p>At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. </p> <p>OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.</p> <p>Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.</p> <p>OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.</p> <p> </p> <p><strong>What You’ll Be Doing:</strong></p> <ul> <li>Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice.</li> <li>Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc.</li> <li>Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.</li> <li>Establishing and nurturing strong relationships with company partners and external stakeholders.</li> <li>Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures.</li> </ul> <p><strong>What We Look For In You:</strong></p> <ul> <li>A Diploma in finance, customer service &amp; relations, linguistics, crypto-related studies, or a related field.</li> <li>At least 2 years of experience in language-related roles, including translation, interpretation, or localization.</li> <li>Proficiency in both spoken and written language relevant to the job, along with a high level of Portuguese &amp; English language proficiency.</li> <li>Ability to work independently in a fast-paced environment and deliver multilingual support.</li> <li>Willingness to work according to a given schedule to support 24x7 language-related operations.</li> <li>Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure.</li> <li>Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions.</li> <li>Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently.</li> <li>Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers.</li> </ul> <p>Nice to Haves:</p> <ul> <li>Familiarity with cryptocurrency and/or finance-technology industry.</li> <li>Working knowledge of CRM tools, such as Zendesk.</li> <li>Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite</li> </ul> <p>Why Join Us?</p> <ul> <li>Competitive remuneration package</li> <li>Yearly Performance Bonus</li> <li>Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.</li> <li>Employee engagement, recognition and appreciation program.</li> <li>Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.</li> <li>Hybrid work environment available as part of our flexible working approach.<br/><span> <span> </span></span></li> </ul> <span>#LI-HYBRID</span><span><span>Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to </span><span>OKX</span><span>'s </span></span><a href="https://www.okx.com/en-eu/help/okx-candidate-privacy-notice" target="_blank">Candidate Privacy Notice</a><span><span>.</span></span>