Operations Specialist - Pricing

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The role of the operations specialist is to process and handle the pricing on air/ocean import and export shipments for our customers, ensuring the highest quality standards while providing service solutions that meet or exceed our customers’ requirements. This Operations Specialist – Pricing will be working off “load boards” where they will bid on business that if won will be turned over to our operations team to handle.

ESSENTIAL FUNCTIONS:

• Quote and bid on potential international forwarding business to include – Import/Export shipments moved via Ocean & Air, domestic trucking, and customer brokerage.  
• Heavy communication with the operations team from winning business to invoicing.
• Review appropriate documents (i.e. customers classification, commercials invoices, etc.) ensuring files contain all necessary copies, are accurate and in the proper sequence
• Receive and track customer bookings/shipments, update client of shipment status/delays, dispatch for delivery, collect proof of delivery (POD), cost and invoice all files within bid board portals.
• Comply with all company business process guidelines
• Resolve and reconcile incorrect payables by working with vendors and overseas offices
• Provide accurate job costing forecast ensuring all payables, receivables and accruals are set and properly managed per company rules and guidelines
• Provide responsive customer service
• Dispatch freight for delivery, maintain communication with truckers throughout delivery
• Ability to recognize any changes in customers shipping down trends and report to Management
• Ability to be cross trained and act as a back-up for any member of the team if necessary
• To report on customer performance and identify any change in support
• Promote compliance across the department/section
• Ability to work through problems, but also recognize issues that may need to be communicated/escalated to management
• Ensure all timely correspondence to customers
• Other duties as requested

SUPERVISORY RESPONSIBILITIES:

• None

QUALIFICATIONS:

• Must have 3+ years’ experience quoting and handling import & export shipments.
• Preferred experience working Cargowise (C1) and bid boards.
• Flexibility
• Strong computer skills including Microsoft Office suite a plus
• Detail oriented, able to multitask and meet deadlines
• Able to work in a team and independently
• Excellent organizational skills
• Excellent communication skills

EDUCATION AND EXPERIENCE:

• Experience quoting and handling imports and exports (via ocean/air product)
• Experience using bid boards (AOD, Cargo Base, and 4Pro)
• Knowledge of CargoWise (C1) preferred
• High School Diploma or GED equivalent is preferred
• Experience and knowledge regarding import, compliance, rules and regulations preferred
• Experience handling accruals and billing of services provided to customers
• Good working knowledge of Incoterms required

ENVIRONMENT:

100% performed in climate-controlled internal office environment working under normal office conditions.  

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear.  While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.

ADDITIONAL:

The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs.  More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

DEFINITIONS: (if any abbreviation, the meaning needs to be inserte