MetaPulse Data Manager

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.

Clearwater positions open to candidates located in greater Tampa Bay area.

The MetaPulse Data Manager is a vital member of the Business Intelligence (BI) team.  This position is charged with overseeing the Envisage application and keeping it running efficiently and ensuring the data input in the application is accurate. In addition, the position will test, update, tune, diagnose, maintain and support the organization’s end-users with this purpose-built application by providing support to internal customers via email, phone, and in-person, as needed.

Responsibilities:

• Manage company-wide statistics, applications, and data within the MetaPulse platform
• Identify best practices to streamline and automate the MetaPulse application for optimal performance
• Meet with KB4 Users & Managers for MetaPulse indoctrination, and user engagement 
• Identify common errors and/or complex problems within the
• MetaPulse system; troubleshoot the issues and document the  resolution to common errors as needed
• Support the organization’s end-users by providing support to internal customers via email, phone, zoom and in-person
• Provide regular updates and reports to management regarding statistics and the performance of the Envisage application
• Support the development of Business Intelligence standards to meet and/or exceed established business goals
• Hire, promote, discipline, and terminate subordinate employees, or suggest and recommend hiring, promoting, disciplining, and terminating subordinate employees to which the Company gives significant weight   

Qualifications:

• Bachelor’s degree a plus 
• A minimum of 1 year of experience as an application administrator 
• Proficient administrative skills 
• Experience in statistics measuring and basic graphing
• Advance application skillset with Excel
• Strong analytics and research skills
• Self-Motivated 
• Strong verbal and written communications
• Excellent computer skills
• Ability to effectively articulate answers to common questions by  system users in person or by email
• Must have strong attention to detail to ensure data integrity
• Appropriate communication etiquette (phone, email, and in-person)
• Strong follow-up skills to ensure customers needs are responded to efficiently and accurately
• Ability to work in a fast-paced environment and adapt to change

Our Fantastic Benefits

We offer company-wide monthly bonuses, employee referral bonuses, ​​an employee stock purchase program, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.