Senior Director, Advancement Services and Stewardship

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Senior Director, Advancement Services and Stewardship

Job Description Summary:

The Senior Director of Advancement Services and Stewardship provides strategic leadership and operational oversight for the systems, data, analytics, and donor stewardship functions that support College Advancement and the ACC Foundation. Reporting to the Vice Chancellor for College Advancement, this position manages a team of professionals and oversees data systems, gift processing, donor communications, and operational compliance in support of engagement and fundraising goals. The Senior Director fosters a culture of continuous improvement, accountability, and customer service, leveraging technology and best practices to enhance efficiency, impact, and stewardship.

Job Description:

Description of Duties and Tasks

• Supervise, train, coach, and evaluate staff; recommend hiring and termination decisions; and ensure adherence to HR policies and employment laws.

• Lead daily operations and strategic initiatives related to data management, donor CRM platforms, research tools, and information systems.

• Provide strategic leadership for all donor stewardship processes, including acknowledgments, gift agreements, impact and endowment reports, and donor recognition programs.

• Collaborate with internal stakeholders and vendors to ensure technology systems are accurately configured, compliant, and effectively support fundraising strategies.

• Drive cross-functional planning for CRM or data system migrations and enhancements, including coordination with IT, Finance, and third-party partners.

• Maintain data integrity, privacy, and security across all advancement systems; oversee database updates, constituent record accuracy, and mailing lists.

• Develop and implement processes that ensure timely and accurate gift processing, acknowledgement, and reporting, including alignment with donor intent and policy compliance.

• Supervise reconciliation, audits, and financial tracking related to advancement and Foundation gifts in partnership with Finance and other units.

• Identify and implement improvements to business processes that enhance efficiency, reduce risk, and ensure scalability.

• Lead and evaluate the adoption of AI technologies to support prospect research, reporting, and automation of advancement operations.

• Provide strategic recommendations on the use of platforms, analytics, and digital tools to enhance donor engagement and reporting capacity.