Senior Technical Account Manager (Germany)

<p>We use state-of-art AI plus intuitive UI to eliminate useless paperwork and make the whole world go faster. Each company wants to customize and integrate Rossum in their workflow, which means a well designed and adopted solution is the key to customer success.</p> <p>In practice, this often means the design of seamless document workflows: into, out of, and inside the Rossum app. Solutioning through data extraction problems using Rossum’s AI admin stack, and finally apply Rossum modular extension environment.</p> <p>As a Technical Account Manager, your job is to understand customers' business and technical needs and lead them through all technical challenges all the way to their success. </p> <p><strong>Depth of hard skills</strong> and <strong>organized and clear communication</strong> are the main determining factors of seniority in this role. </p> <h1>About you</h1> <p>We are all geeks and hackers who like to engineer beautiful systems, all the way to Rossum’s CEO. For this role we're looking for a technician at heart with a knack for communication.  You will fit right in if:</p> <ul> <li>You are a <strong>problem solver </strong>with hands-on technical background</li> </ul> <ul> <ul> <ul> <li>You like to familiarize yourself with a problem by tweaking and breaking</li> <li>You have hands-on experience with other SaaS products (API, integration, configuration, customization)</li> </ul> </ul> </ul> <ul> <li><strong>Hard skills of value </strong>(not mandatory but significantly increase fit)</li> </ul> <ul> <li><em>Python, Javascript or any other programming language, SQL, HTTP requests and API, Integration platforms, AWS, GIT, Tableau</em></li> </ul> <ul> <li>You enjoy <strong>working with customers</strong> on technical challenges</li> <ul> <li>You like going an extra mile and exceed customers' expectations</li> <li>You answer questions customers didn't know they wanted answered</li> <li>You are attuned to customers' sense of urgency and importance</li> </ul> <li>You know how to deliver a <strong>clear, structured and convincing</strong> <strong>presentation</strong> about your vision for the account and your plan to get there.</li> <li>You understand best practices of <strong>project management</strong> and are able to coordinate and communicate short, mid, and long-term projects with multiple parties involved</li> <li>You know how to <strong>communicate your designs</strong> and ideas in a clear and descriptive manner, so the <strong>customer's team</strong> can understand and follow your recommendations.</li> <li>You know just what questions to ask the customers to<strong> reveal the pain points</strong> and their true source.</li> <li>You are <strong>UX sensitive.</strong> When designing workflows  and training customers' team you put yourself in their shoes and look for ways to simplify their work.</li> <li><strong>You are honest and bullshit-free.</strong> You base your opinions on data, but don’t cling to it in the face of good arguments.</li> </ul> <h1>What you will do</h1> <ul> <li>You'll be customers'<strong> main technical contact </strong>throughout their contract. You'll be the main driver of customers' <strong>onboarding</strong> from <strong>workflow design</strong>, account <strong>configuration</strong>, end-user <strong>training</strong>, pre-live <strong>testing</strong>. </li> <li>You'll be responsible for<strong> project management</strong> of more complex customer projects where multiple parties of different skillsets and needs collaborate on single setup.</li> <li>You'll <strong>cooperate</strong> with members of <strong>Customer Success</strong> and <strong>Sales</strong> in order to deliver great customer experience both on the technical and commercial side.</li> <li>You'll consult with the Rossum product team on continuous improvement of the Rossum platform and you'll advocate customers' views.</li> </ul> <p><em>Your bread and butter will be tweaking and configuring the customer’s account in order to achieve a great user experience. To do so, you'll have many power tools at your disposal. One of such tools is the </em><a href="https://rossum.ai/help/article/calculations-extension/"><em>Calculations extension</em></a><em>, which introduces basic arithmetic operations for the data Rossum AI captured.</em></p> <h1>What you will not do</h1> <ul> <li>This role is purely about the value and success of the customer, all commercial aspects of the account management will be handled by dedicated business people.</li> <li>Junior TAMs are not expected to code, senior TAM should be able to do at least basic scripting in Python.</li> </ul> <h1>What we offer </h1> <p>We are building a hyper-growth SaaS startup following the best Silicon Valley practices in Prague.</p> <ul> <li>Working with self-driven people who love what they do and continuously try to learn how to do it better</li> <li>Gaining first-hand insight into how companies of different sizes, industries and regions go through compl