Senior Product Experience Designer (m/f/x) – Infrastructure Observability

<h3>Company Description</h3><p>Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.</p><p>We are an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas and expertise. These qualities are what make our global team stronger and more seasoned. We are fueled by the diversity of our talented employees.</p><h3>Job Description</h3><ul><li>Own the product UX end-to-end journeys for specific target audiences within our Infrastructure Observability and iteratively analyze and improve the experience around automatic and intelligent observability at scale for process detection and resource utilization, network usage and performance, log monitoring, third-party data, and event integration on all infrastructure, including cloud, hybrid, containers and Kubernetes, VMs, network, storage, and more. All in context, and with precise AI-powered answers.<strong> </strong> </li><li>Be hands-on to visualize, prototype, test, and measure design solutions – e.g., with information architecture, user flows, wireframes, mockups, but also qualitative and quantitative research. </li><li>Plan and perform all needed research (on user and the competitive landscape), collect and analyze data, define pain points, prioritize their resolution, and translate insights from both qualitative &amp; quantitative data to inform your designs. </li><li>Act as a customer advocate while continuously partnering with product managers, product owners, experience leads, and other design practitioners to maintain consistency across design approaches for all the products and establish collaboration patterns and a shared understanding of the goals. </li><li>Uphold user-centered design principles and evangelize its methodologies and values to stakeholders, cross-department teams, and subject matter experts.</li></ul><h3>Qualifications</h3><ul><li>Several years of experience (likely 5+) designing, shipping, and iterating on digital software products and systems — not just websites or campaigns. Much preferable enterprise software as well.   </li><li>Ability to work through design problems from beginning to end — translating insights from research and analytics into concepts that form new products and features, and designing the detailed workflows, interactions, and user interfaces required to make them a reality.  </li><li> Significant previous experience and willingness to collaborate with multidisciplinary, and geographically dispersed, teams (e.g., design, product management, engineering, research, customer support).  </li><li>Strong communication and presentation skills, to help people across the company understand the rationale behind design proposals and the complex nuances of design problems.  </li><li>Motivated self-starter with an evident growth mindset — strong desire to improve things, willing to own problems, at comfort with ambiguity, and with a balanced sense of optimism and humility. Ability to proactively involve relevant stakeholders in things like concept ideation workshops, research support, SME inquiries, etc. Lead potential. </li><li> Ability to push the boundaries of best-in-class experiences and effectively communicate the impact and value of UX to the business. </li><li>Portfolio of past projects [required] that clearly outlines the problems and/or business opportunities taken on with such design work. That should mostly touch on the process applied to find solutions and overcome challenges, rather than focusing just on visual polish or final deliverables.  </li></ul><p>When applying for this role, please include a <strong>link to an online portfolio showing a few selected projects you worked on in the past </strong>— clearly outlining the problems and/or business opportunities taken on with your work, as well as your role and specific responsibilities as part of a multidisciplinary team. That should mostly touch on the process applied to find solutions and overcome obstacles, rather than focusing just on visual polish and final deliverables. </p><p>Please kindly apply with both your resume and portfolio in <strong>English</strong>. <br/> We would highly appreciate a cover letter. </p><h3>Additional Information</h3><p><strong>What's in it for you?</strong>  </p><ul><li>A <strong>one-product software company</strong> creating real value for the largest enterprises and millions of end customers globally, striving for <strong>a world where software works perfectly</strong>.  </li><li>Working with the <strong>latest technologies</strong> and at the forefront o