Patient Support Specialist

The Role

Phil has several openings for enthusiastic and driven individuals to join our Patient Support Team. The Patient Support Team is responsible for assisting our growing customer base to increase their success with our product and service.

As a Patient Support Specialist at Phil, you will be responsible for the success of each and every prescription as it moves through our system, from the original prescription to refill. You’ll be an expert at helping our patients (customers) navigate their patient portal, explaining their insurance coverage, and assisting them in getting their medication delivered in a prompt manner.

Some of the daily responsibilities include:

• Resolving inbound patient requests over phone, text, and email
• Reaching out to patients to resolve issues preventing their order from processing

• Partnering with internal and external operational teams to make prescriptions successful

• Assisting patients with and providing best practices to support their success on Phil's platform

We operate 365 days, between 6am-6pm PST on weekdays and non-major holidays and 6am-3pm PST on weekends and major holidays. This is a full-time, hourly role where weekend and holiday availability is required.

We are specifically looking for someone to fill our 9am-6pm Pacific Time shift for 3-4 days during the week, and 6am-3pm shift on at least one weekend day.

About You

• You understand complex systems simply and you frequently find creative solutions
• You understand technology and software applications
• You can explain difficult and nuanced concepts with simplicity and ease verbally and in writing

• You are a master of emotional intelligence, you have demonstrated your ability to disarm others in difficult situations

• You are an incredible teammate and you build up others

Requirements

Qualifications

• Passion for helping people

• 1+ year of experience in customer service over phones, email, or live chat

• Healthcare experience is NOT required

• Start up experience is a plus!
• Must be ready for a fast-paced and frequently changing environment

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech
• Solve a problem that matters: be part of a company that uniquely leverages technology to bring wellness to all of its stakeholders
• Competitive compensation (commensurate with experience)
• Full benefits (medical, dental, vision)
• 401(k) contribution opportunity