Patient Service Representative

Job Summary

The Patient Service Representative is responsible for patient registration, insurance identification and verification, scheduling appointments, collecting payments and charge entries.

Essential Functions

• Manages all aspects of patient appointments, including but not limited to scheduling, pre-registration, insurance verification, checking in and checking out patients, collecting copayments
• Greets patient, whether on the phone or in person, and obtains, verifies, updates and compiles all registration, demographic and insurance information required
• Answers telephone and provides information regarding fee services, appointments, insurance information and payment concerns
• Enters patient charges into computerized billing system including, but not limited to, recording the information, collecting payments, completing insurance papers and recording charges, payments and adjustments
• Cross-trained in various processes, such as: Central Check In, Registration, Suite 5- Specialty Services, Appointment Center, Pre-Registration, External and offsites
• Provides relief coverage, as needed
• Other duties as assigned

Required Qualifications

• High School Diploma or GED
• At least one (1) year experience with medical insurance and medical terminology
• Minimum one (1) year experience in a clerical position or equivalent formal training
• Excellent customer service skills a must – in person and on the phone
• Ability to handle multiple tasks simultaneously while maintaining a friendly and cheerful demeanor
• Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and Electronic Health Records
• Excellent verbal and written communication skills
• Available to work evenings

Location

• The Eye Institute – Oak Lane

Additional Information

This position is classified as non-exempt/hourly. Compensation can vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review. 

Special Instructions to the Applicant

Please make sure you upload your CV/resume and cover letter when submitting your application.

A review of applicants will begin once a suitable candidate pool is identified.