Corporate Customer Claims Quality Engineer

ABOUT THE ROLE:
Holcim Building Envelope, a global leader in building materials and solutions, is seeking a dedicated Corporate Customer Claims Quality Engineer to join our Quality Assurance team. This position is crucial for ensuring the integrity and compliance of our products and services by developing and managing our supplier base, addressing quality issues, and promoting continual improvement practices. The ideal candidate will be responsible for reducing risks, assuring product and process conformity, and enhancing customer satisfaction through effective quality management.

WHAT YOU"LL BE DOING:
● Supplier Development: Guide and develop suppliers to ensure their processes support the quality of products and services provided to Holcim and our customers. Initiate and implement strategies that improve supplier performance and reliability.
● Auditing: Conduct audits on new suppliers or those identified through Quality Product Reports (QPRs) or other indicators. Assess supplier capabilities, quality systems, and processes to ensure they meet Holcim standards.
● Issue Resolution: Collaborate with suppliers, manufacturing sites, inventory management, and procurement teams to resolve QPRs and other product or service issues promptly. Implement corrective actions to prevent recurrence.
● Customer Complaints: Address and resolve customer complaints related to supplier quality. Work closely with suppliers to identify root causes and implement corrective measures. Act as the back-up for the Customer Quality Engineer for limited support during absences.
● Reporting: Maintain and submit monthly reports on QPRs, supplier performance metrics, and quality improvement initiatives. Ensure accurate and timely documentation to facilitate decision-making.
● Escalation: Escalate unresolved quality issues to the Senior Supplier Quality Engineer and, if necessary, to the Director of Quality Assurance for further action.

● Continuous Improvement: Identify and promote continuous improvement opportunities to reduce complexity, rework, and enhance overall customer satisfaction.
● Quality Management System: Promote and maintain the companys Quality Management System and procedures in alignment with industry standards and regulatory requirements. Conduct regular internal audits and support the Quality Management System Manager to ensure success of the QMS.

WHAT ARE WE LOOKING FOR:
● Education: Bachelors degree in Quality, Engineering, Manufacturing Management, or a related field.
● Experience: Proven experience in quality engineering or a similar role within a manufacturing or industrial setting. Familiarity with building materials and envelope solutions is a plus.
● Certifications: Six Sigma certification is ideal. Experience with ISO 9001 or similar quality management system certification is preferred.
● Skills: Strong problem-solving skills, proficiency in Statistical Process Control (SPC), Capability Indices (Cpk), and Design of Experiments (DOE). Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
● Communication: Excellent communication and interpersonal skills to effectively work with suppliers, team members, and stakeholders across different levels of the organization.
● Analytical: Ability to analyze data, understand trends, and make data-driven decisions.

 

WHAT WE OFFER:

• Competitive Compensation
• Retirement Savings
• Medical, Dental, Disability and Life Insurance Coverage
• Holistic Health & Well-Being Programs
• Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA) for
• Health and Dependent Care
• Vision and other Voluntary Benefits and Discounts
• Paid Time Off and Holidays
• Paid Parental Leave (Maternity and Paternity)
• Educational Assistance Program