Business Consultant, Services Revenue & Commercialization Team (SRCT)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Reporting to the Head of New Revenue, Services Revenue & Commercialization Team (SRCT), the Consultant will play an important role in enacting the strategy and GTM of initiatives across Client Services – with a goal of driving global Client Services to be a 1B+USD organization. This person will create new areas of Client Services value that can be provided to Clients and monetized.  The ideal candidate will have experience at the intersection of Sales, Product Management and Project Management. The role will work closely with Client Services teams and leadership, as well as partners in Sales, Product and Finance across the globe. This role requires continual conceptualization and operationalization of innovative ideas for CS service offerings that add value to our clients.

Essential Functions

The successful candidate will apply a diverse skillset and deliver on the following responsibilities:

• Perform quantitative and qualitative analyses/modeling to develop practical and actionable solutions for addressing existing and emerging customer needs
• Identify issues, gaps, trends and growth opportunities for Visa aimed at delivering surplus value to clients and sustained profitability to Visa
• Maintain a pipeline of short and long-term revenue opportunities and services
• Support feasibility, usability, viability and scalability analysis of the ideas through prototypes, pilots and product trials
• Partner cross-functionally and across regions to build, launch and scale services – e.g. in Managed Services, VCA collaboration and THRIVE (or other areas as required)
• Create go-to-market strategies to commercialize the ideas inclusive of defining value proposition, socialization & communication strategy, offering positioning, marketing plan, distribution plan, customer journey, personas, use cases, competitive analyses, etc.
• Build regional playbooks to support execution of strategies co-created with regional and functional counterparts. This includes creating business proposals with financial models and working alongside CS functional area owners and pricing teams to create the roadmap for change.
• Collaborate with product, sales and other matrixed functions to facilitate the sharing of important and relevant business and client information that results in aligned decision making and superior execution to achieve business objective

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• 3+ years of experience and advanced proficiency with Tableau and/or Microsoft Power BI
• Advanced proficiency with MS Excel, PowerPoint, and SharePoint. Proficient with the following MS Office applications: Outlook, Word, Visio
• Strong analytical and problem-solving skills, with demonstrated intellectual and analytical rigor and attention to detail
• Self-starter with the ability to manage multiple priorities while working cross-functionally in a matrixed organization
• Curiosity to understand the business
• Proven ability to establish productive working relationships with staff and management at all levels
• Ability to set priorities and manage expectations while working as part of a team or independently
• Strong verbal, written, presentation, and interpersonal skills are required
• Proficient with MS Power Automate and Power Apps
• Experience in payments industry
• Knowledge of project management standards
• Strong storytelling ability to convey relevant information and recommendations in written and verbal form to obtain buy in from stakeholders

Additional Information

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