Contracts Service Processor

Alternate Locations: Work from Home

 

 Work Arrangement:

Remote : Work at home employee residing outside of a commutable distance to an office location.

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 73634

 

The Role at a Glance

 

The Group Protection Operations Team will help you grow your group benefits knowledge and establish strong partnerships (internally/externally) while working in this fast-paced environment. 

As a Contracts Service Processor for Group Benefits, you will be responsible for producing new business policies and Administrative Services Only/Advise to Pay (ASO/ATP) agreements for mid-large customer cases. You will also handle amendments and in force policy and agreement change requests that may involve customized provisions/language.  This opportunity will provide the ability to grow within the group insurance industry while gaining new skills and building strong working relationships. If this sounds like a role for you, please read on!
 

 

What you'll be doing

 

• You will provide a diverse range of information and perform a diverse range of tasks/transactions related to common programs and services.
• You will produce contracts for smaller, more routine cases, typically involving 1 or 2 lines of coverage.
• You will handle amendments and in force change requests involving routine changes.
• You will validate completeness of case/request information submitted; reaches out to appropriate stakeholders to clarify as needed.
• You will review requests not-in-good-order (NIGO) to obtain critical information and prescreens amendment submissions prior to sharing with other team members.
• Based on case/request details, you will select appropriate language/provisions to generate documentation such as: contracts, certificates, and administrative letters.
• You will ensure generated documentation is compliant with state and federal regulations, underwriting guidelines, and company policies.
• You will build and maintain business relationships through effective communication via email, phone with internal/external stakeholders in a customer centric and professional manner.
   

 

What we’re looking for

 

Must haves:

 

• High School diploma or GED or minimum Associate degree in lieu of required experience. 
• 2 - 3 Years of insurance operations experience directly aligned to the specific duties for this role OR for candidates with an Associate degree or above, 0-1 year of insurance operations experience directly aligned to the specific duties for this role. 

 

Nice to haves:

 

• ARDIS and/or Converge experience.
• Ability to articulate/alter provisions – comfortable with contract language
• Strong analytical and problem-solving skills 
• Ability to be consultative with internal/external stakeholders 
• Contract Administration or insurance operations experience 
• Ability to work with others in a team environment.
   

 

Application Deadline

 

Applications for this position will be accepted through November 9, 2024, subject to earlier closure due to applicant volume.

 

What’s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. 

 

What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each Lincoln leadership Attribute.

• Leadership development and virtual training opportunities

• PTO/parental leave

• Competitive 401K and employee benefits

• Free financial counseling, health coaching and employee assistance program

• Tuition assistance program

• A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

• Effective productivity/technology tools and training

 

The pay range for this position is $22.21 - $28.85 with anticipated pay for new hires between the minimum and midpoint of the range and