Engagement Manager, Professional Services (East)

About Neo4j:

Neo4j is the leader in Graph Database & Analytics, helping organizations uncover hidden patterns and relationships across billions of data connections deeply, easily, and quickly. Customers use Neo4j to gain a deeper understanding of their business and reveal new ways of solving their most pressing problems. Over 84% of Fortune 100 companies use Neo4j, along with a vibrant community of 250,000+ developers, data scientists, and architects across the globe.

At Neo4j, we’re proud to build the technology that powers breakthrough solutions for our customers. These solutions have helped NASA get to Mars two years earlier, broke the Panama Papers for the ICIJ, and are helping Transport for London to cut congestion by 10% and save $750M a year. Some of our other notable customers include Intuit, Lockheed Martin, Novartis, UBS, and Walmart. 

Neo4j experienced rapid growth this year as organizations looking to deploy generative AI (GenAI) recognized graph databases as essential for improving it’s accuracy, transparency, and explainability. Growth was further fueled by enterprise demand for Neo4j’s cloud offering and partnerships with leading cloud hyperscalers and ecosystem leaders. Learn more at neo4j.com and follow us on LinkedIn.

  Our Vision: 

At Neo4j, we have always strived to help the world make sense of data.  

As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive.

The Engagement Manager leads the implementation of Neo4j technology solutions using traditional, agile, and tailored methodologies. This collaborative technical leader works alongside customers, Neo4j Sales, Customer Success, and Professional Services management to ensure successful project delivery. The ideal candidate brings expertise in database technologies, software development lifecycle, and nurturing diverse, multi-location teams while embodying Neo4j's values and driving customer success.

To be considered for this role you must be based in the Eastern time zone with a preference for the greater Washington, DC area.

 

Key Responsibilities:

Complex Project Management

• Lead multiple concurrent projects while coordinating teams across onshore and offshore locations, including both employees and partners
• Take a proactive approach to identifying and addressing project challenges
• Lead customers through planning and execution of professional services projects
• Cultivate a supportive environment that encourages teamwork and knowledge sharing, reflecting our open and inclusive culture
• Mentor Associate Project Managers and model solutions-oriented leadership
• Develop comprehensive internal and customer facing project artifacts including Jira backlogs, weekly reports, risk assessments, and Gantt charts
• Ensure timely delivery within scope and budget for numerous concurrent projects
• Monitor key performance indicators for schedule adherence, margins, and customer satisfaction
• Ability to anticipate and address project complexities including environment constraints and integration challenges
• Facilitate project close procedures with lessons learned and process improvements

 

Resource and Financial Management

• Co-lead semi-weekly Resource Planning Sessions with other Engagement Managers and Regional Consulting Managers
• Collaborate with Professional Services management to identify skill requirements and source appropriate talent
• Maintain and update corporate professional services automation (PSA) tool, Certinia, for effective resource allocation
• Analyze project financial information and manage margins by setting work plans and assisting consultants in the delivery of professional services work
• Ensure adherence to financial close procedures and governance guidelin