Administrative Assistant/Analyst, Quality Assurance

 

Overview

 

Provide administrative and business analyst support for the Head of Global Quality Assurance, and for direct reports (as needed).  Represent the department as a prime contact, interact with internal and external personnel on matters often requiring coordination between departments. Works predominantly with internal colleagues, but may also require initial communications with recipients, healthcare providers, and executives from other Sonova companies.  Work is performed under general direction, however, he/she will plan and schedule their own activities in accomplishing assigned objectives.

 

 

 

What you’ll do:

• Performs administrative duties such as setting up meetings, conference room scheduling, teleconferences, catered lunches, agendas and equipment setup and can juggle multiple complex scheduling and demands on time.
• Performs administrative duties such as correspondence, copying, faxing and filing.
• Assists with organizing workload of VP of Global Quality Assurance to ensure prioritization of workload demands.
• Assists with the generation of various reports, documents and presentations, including Quality Management Review presentation, and assists with tracking department projects.
• Coordinates travel arrangements, including airline, hotel and rental car reservations, including international.
• Generate expense reports.
• Assists with on-boarding department staff and with managing department training records.
• Assists with managing various department initiatives/events (e.g. regular department meetings, employee recognition/morale events, etc.). Also monitors, orders and stocks office supplies, as required.
• Authors document change requests.
• Create analysis and working tools using Excel for projects as required.
• Other tasks as assigned by line manager.

 

 

Travelling Requirement: up to 5%

 

 

 

What you bring to the team:

 

 

Education

• High School Diploma

Nice to Have

• Bachelor’s Degree

 

 

Work Experience

• 3+ years business and/or administrative assistant experience

Nice to Have

• Experience working in medical device industry

 

 

Personal Competencies

• Excellent verbal and written communication skills

 

Social Competencies

• Excellent interpersonal skills

 

 

Professional Competencies

• Excellent organizational and analytical skills
• Ability to handle multiple priorities and tasks effectively
• Proven track record of properly handling sensitive and confidential information
• Proven track record of effective customer focused interactions

 

 

Language(s)/ Level

• English/ Proficient

Nice to Have

• Spanish and/or German  

 

 

IT Skills

• Knowledge of OWASP-10 and SANS CWE-25

Nice to Have

• Salesforce

 

 

IT Skills

•   Proficient in Microsoft Word, PowerPoint, Excel and Outlook

Nice to Have

• Working ability in Microsoft Access, Agile PLM, Docusign

 

 

Additional Remarks: To be successful in this position, the person has to be able to multi-task, change priorities as needed, produce high quality work product, and be able to communicate effectively at all levels of the organization.

 

 

 

 

 

Our offer:

 

• Exciting and challenging work environment
• Comprehensive benefits package
• Training and development opportunities – we believe every employee deserves a development plan. Come, learn, and grow with us!

Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you! 

We love to work with great people and strongly believe that a diverse team makes us better.  We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

We thank all applicants in advance; however only individuals selected for an interview will be contacted.  All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Senior Manager, Human Resources.