Varicent ICM Product Consultant

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The HR Product team is hiring an experienced Varicent ICM Product Consultant. We are looking to expand our team by adding someone that has experience configuring in the cloud-based Varicent application and can help drive towards adoption of Presenter Adaptive reporting.  This role will support design, report configuration, and testing of incentive plans in Varicent across various U.S. Bank business lines.

Responsibilities:

• Provide subject matter expertise in Varicent to guide and upskill HR Product team members in the building and expanding of the Varicent application.
• Lead efforts to modernize reporting by converting legacy reports to Presenter Adaptive format, ensuring alignment with business needs and usability for end users.
• Provide guidance and recommendations on system functionality optimization, design, and enhancements to ensure the product keeps up with Varicent’s latest technology capabilities (artificial intelligence, workflows, virtual agents).
• Perform testing and analysis to ensure the system meets or exceeds customer requirements. Ensure design solutions are validated/tested to confirm the design is working as planned, downstream impact is considered, and additional problems are not inadvertently resulting from the change.
• Log and maintain tickets in Jira, which is our HR Product support application. Take ownership of issue though resolution. Communicate and educate business teams as needed on resolution.
• Analyze, understand and share learnings from peer groups, Varicent Community, and professional networks to build strong knowledge of the product. Drive knowledge sharing with team members.

Basic Qualifications:

• Bachelor's degree in Information Technology, Human Resources, Business Administration, Engineering or equivalent work experience
• 3-5 years proven configuration experience in Varicent
• In-depth understanding of incentive compensation plan rules and formulas

Preferred Skills/Experience:

• Ability to understand and translate business needs into technical requirements 
• Comprehensive knowledge of HR business processes and the technology platforms used to support, including web and mobile capabilities 
• Proficient analysis and research skills, i.e., ability to support complex system features, incidents, and future product state with the purpose of maintaining and improving delivery of services 
• Ability to negotiate priorities and manage difficult conversations in favor of advancement of digital and agile culture.
• Experience as an Agile team member, i.e., experience participating in design, sizing, configuration, testing, release, and deploy lifecycle, as well as supporting iterative configuration and engaging stakeholders as needed 
• Ability to write and analyze reports, review system audit reports and make recommendations on process or technical changes.
• Effective verbal, written, and interpersonal communication skills, ability to lead meetings re: technical/functional design, demo, and feedback sessions 
• Advanced knowledge of technology desktop software and tools (e.g. Microsoft office suite, Windows infrastructure), industry trends and tools and key enterprise software

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement