Director Product Integrity Operations

Key Responsibilities

Strategic Leadership

• Develop and execute the enterprise quality operations strategy in alignment with corporate objectives and operational performance targets.
• Lead, coach, and develop regional and site-level Quality Managers to ensure consistent application of policies, standards, and best practices.
• Establish long-term quality objectives focused on product integrity, operational excellence, and customer satisfaction.

 

Quality Systems and Governance

• Oversee implementation and continuous enhancement of the Quality Management System (QMS) across all U.S. facilities.
• Define and monitor key quality metrics and audit performance to ensure compliance with brand and regulatory standards.
• Lead cross-functional reviews to assess quality risks, mitigation plans, and process compliance.
• Maintain readiness for internal, customer, and third-party audits (ISO 9001, CPSIA, restricted substance, etc. as needed).

 

Technical Quality and Process Control

• Provide subject matter expertise in screen printing, embroidery, heat transfer, and garment finishing processes.
• Establish and enforce specifications, inspection and audits standards, for all decorated and finished products.
• Partner with Product Development and Manufacturing to validate print methods, materials, and color standards for scalability and repeatability.
• Utilize data analytics and SPC tools to proactively identify trends, reduce variation, and improve first-pass yield.

Continuous Improvement

• Lead Lean Six Sigma initiatives focused on efficiency, waste reduction, and process standardization.
• Oversee corrective and preventive action programs (CAPA) ensuring timely and sustainable resolution of quality issues.
• Drive year-over-year improvements in defect rate reduction, customer satisfaction, and productivity.
• Mentor and certify Green Belt and Yellow Belt practitioners across the organization (Quality Managers mainly)
• Train and prepare QA Managers to be able to certify CFA Auditors in their own facilities

Collaboration and Stakeholder Engagement

• Partner with cross-functional leaders, mainly with the facilities General Managers and their staff members, Operations, Supply Chain, and Product Development to ensure seamless quality integration across the Product Life Cycle
• Collaborate with global quality teams to align domestic and international standards and practices.
• Present key performance trends, audit outcomes, and strategic improvement plans to executive leadership and make well informed decisions

Job Requirements

• Education: Bachelor’s degree in Industrial Engineering, Textile Engineering, Manufacturing, or related field; Master’s degree preferred.
• Certification: Certified Lean Six Sigma Green Belt or Black Belt (required).
• Able to effectively communicate in English and Spanish (required)
• Experience:
  • Minimum 10 years in Quality Operations, Quality Management, Quality Engineer or Manufacturing within the apparel industry.
  • Demonstrated successful experience managing team members located in different locations (cities and/or countries)
  • At least 5 years leading quality operations across multiple sites, ideally in large-scale distribution or fulfillment environments.
  • Proven expertise in screen printing, garments constructions, garments decoration, and apparel quality assurance.
  • Demonstrated success implementing and sustaining enterprise-level QMS and continuous improvement programs.
• Skills:
  • Exceptional leadership, analytical, and communication skills.
  • Experienced Black Belt, Project Manager
  • Strong command of statistical process control (SPC), root cause analysis, and process validation.
  • Decision maker and the ability to work in complex supply chain environments