Client Account Director (Napkyn)

ABOUT Napkyn

Napkyn is a fully accredited Google Marketing Platform (GMP) sales partner. We help brands build stronger digital connections with consumers through nimble and strategic engagement models, providing advertising and data strategy, training, technology design and hands-on campaign management.

As a Kepler Group company, Napkyn draws from Kepler's strategic, technology-and data-driven marketing expertise to provide world-class Google marketing support.

The Napkyn team is guided by Kepler’s values:

• Kepler prides itself on being a great place to work.  In fact, we’re proud to share that AdAge just recognized Kepler as the #7 Best Place to Work”, validating our investment in our team and our clients.
• We're transparent with our employees. You'll hear updates on company financials, how we're performing against bonus goals, and how we're responding to challenges we face. 
• We're growing. For you, that means unparalleled growth opportunities and a role in shaping the direction of the company. 
• We're fun, authentic, empathetic, and ever-in-motion. You'll work with and learn from the smartest people in the industry and have a blast doing it. 
• We're human. You'll have an option to join Employee Resource Groups, DEI initiatives, and altruism efforts to bring positive societal impact.

Napkyn Summary: 

We believe in a world where data stimulates growth, creativity and inspiration. A world where people and technology work in concert to create new outcomes, new opportunities, and new customer connections.

We believe that data, harnessed properly, can spark powerful consumer insights, business transformation and marketing innovation.

We are a full stack Google partner with a 14 year track record of delivering solutions to leading brands across multiple industries. 

Why You Will Love This Role: 

You are excited about helping brands leverage data as a superpower. 

You will work alongside a diverse team of strategists, engineers, data scientists, and marketing execution experts who help our customers activate and apply their data superpowers at speed and scale to:

• Understand, communicate and connect deeply with their customers’ needs and desires 
• See around corners to identify threats & opportunities 
• Adapt and innovate at the speed of light 
• Leap over their competition from a single data-driven insight 

The Team

Napkyn’s programmatic leaders live within the Digital Solutions team, driving expertise of the Google Marketing Platform media buying products: Display & Video 360, Campaign Manager, Search Ads 360, and more.

The Digital Solutions team is made up of forward-thinking media traders, with ad platform optimization expertise across biddable media channels (including programmatic DSP media: audio, DOOH, native, display, social, SEM, video/Advanced TV, etc) and a keen sense of macro marketing, data policy, and technology trends. 

This team is not simply a trading desk - you will be a strategic biddable media expert, who will be client-facing, partner-facing, and seen as an internal expert for brainstorming future-proof ad tech solutions that drive client value and solve/automate internal workflow challenges. External training for clients will reinforce best practices covering set up, execution, reporting and optimization.  

The Details

KEY RESPONSIBILITIES:

• As a media-focused Client Account Lead, you will own all aspects of our largest client relationships – key responsibilities will include but are not limited to all of the following:
• Responsible for understanding clients’ business and marketing objectives and designing solutions to ensure we’re able to deliver on their needs
• Combine strategic thinking with technical expertise to become the trusted “go-to advisor” for clients - interfacing with senior client executives
• Proactively identifying opportunities to provide ongoing value, support, and guidance to clients
• Identifying client upsell opportunities across Media and Data Solutions, working closely with Data Solutions counterparts when necessary
• Act as senior point of escalation for client issues & concerns – working with leadership to identify solutions
• You’ll serve as one of the department leaders, leading a team of 1-3 media solutions experts to ensure we’re delivering on all client needs
• You will work with leadership, providing insights on how to drive ongoing improvement to project management and innovation across the media solutions team – identifying processes and