IT Operations Manager - Year Round - Full Time

Steamboat- Ski Town, U.S.A. ®  is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities. 

• Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees*
• Discounted skiing and riding for friends and family of eligible employees*
• Vacation and Sick Time policies for eligible employees* to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
• Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
• 401(k) plan with generous company match
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
• Paid parental leave of up to 6 weeks for eligible employees*
• Free regional bus pass 

*Click HERE for more information on our employee benefits! 

For information on Steamboat Ski & Resort Corporation’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at https://www.steamboat.com/doinggood.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

POSITION SUMMARY

The IT Operations Manager at Steamboat Ski Resort oversees the daily operations of our IT systems, ensuring seamless performance of networks, servers, and infrastructure. You’ll lead a team to address IT challenges, manage projects, and maintain security, while working closely with other departments to ensure technology supports resort operations and guest experience.

This position is in-person and located in Steamboat Springs, CO.

An attached pdf or word document of your resume is required. Cover letter recommended.

ESSENTIAL DUTIES

• Respond to requests and incidents originating from all business units

• Plan, organize, direct, control and evaluate IT technical procedures

• Hire, direct, train, review and manage the timekeeping of direct reporting staff

• Assign & prioritize duties to personnel and resources

• Participate in Service Excellence, Safety Wise, and contribute to the Steamboat Culture

• Collaborate on operational and capital budget and maintain its forecast and documentation

• Procure hardware, software, and peripherals and maintain current inventory

• Manage computer and file permissions for secure access to network resources

• Respond to off-hour emergencies

• Guide and teach employees throughout the resort on job-related IT procedures

• Advise how technology can contribute to SSRC

• Compliance with all company policies and procedures as well as any regulatory requirements

• Other duties as assigned

REQUIRED QUALIFICATIONS

• Minimum of 5-7 years of previous IT experience required

• IT supervisor/management experience preferred

• Computer and peripheral troubleshooting experience

• Basic networking knowledge

• Strong background in Windows operating systems and user configurations

• Communicate clearly in English, both verbal / non-verbal, and written