Project Manager, Client Services

Who We Are

Founded in 2012 by 3 expert hackers with no investment capital, Trail of Bits is the premier place for security experts to boldly advance security and address technology’s newest and most challenging risks. It has helped secure some of the world's most targeted organizations and devices. Our combination of novel research with practical solutions reduces the security risks that our clients face from emerging technologies. Our work helps drive the security industry and the public understanding of the technology underlying our world.

Cybersecurity preparedness is a moving target. Companies like ours are the tip of the spear in the fight against attackers. Our research-based and custom-engineering approach ensures that our client’s capabilities are at the forefront of what’s available. For companies and technologies that live and die by their security, a proactive, tailored approach is required to keep one step ahead of attackers.

Democratizing security information is essential. As part of our business, we provide ongoing informational support through blogs, whitepapers, newsletters, meetups, and open-source tools. The more the community understands security, the more they’ll understand why a company like ours is so unique and valuable.

Role

Trail of Bits is hiring a Project Manager to own client engagements end-to-end. You'll be the primary point of contact for customers during their projects, the partner to our sales team when those clients want to do more with us, and the connective tissue between our engineering teams and the people who hired them.

This position will work on timelines, scope, and status reports. However, the bigger work is building relationships with clients during a project so that the next engagement is easier, the scope is larger, and the value to both sides is clearer. Some of our top accounts grew from a single review into multi-year retainers because someone on our side stayed close, paid attention to what the client was building next, and brought the right Trail of Bits team into the conversation at the right time. If that sounds like you, let’s talk.

You'll work in close partnership with sales, our Engineering Directors, the engineering team, and a small team of fellow PMs who've been doing this for a while. You'll wear several hats, take initiative without waiting for permission, and adapt as the work changes. The cybersecurity industry is being rewritten by AI right now and our practice has shifted with it.

Please note that only applications completed via our Careers page will be considered for further review.

What You’ll Achieve

• End-to-end project delivery. Run multiple concurrent client engagements through the project lifecycle. Manage scope, timeline, and budget so engineers stay focused on the technical work and clients stay informed.
• Client relationship ownership. Serve as the primary point of contact across your portfolio. Handle status updates, working sessions, escalations, and the small check-ins between projects that keep accounts warm.
• Account growth. Spot opportunities for clients to do more with Trail of Bits. Move clients from one-off reviews into retainers, follow up on options in existing SOWs, and bring sales in when a real expansion is on the table.
• Sales partnership. Run the returning-client sales cycle alongside our sales team. When a client you've worked with comes back, the handoff stays invisible to them.
• Internal coordination. Work closely with Engineering Directors and engineers to staff projects, manage scheduling in Float, track work in Asana, and keep deal and account context current in HubSpot.
• Cross-functional support. Show up for the team beyond your direct projects. That includes helping marketing drive client attendance at industry events, contributing to internal process improvements, and jumping in where the team needs you.

What You’ll Bring

• Project management in professional services. Direct experience managing client-facing engagements at a consulting, advisory, or services firm. You've owned scope, timeline, and budget for multiple concurrent projects and you've been the person the clients call when something changes. This is not a product implementation role.
• Client lifecycle ownership. Demonstrated experience owning client relationships through and between engagements, not just during a single project's lifespan. You think about the next engagement during the current one, and your goal is to grow the relationship.
• Account growth contribution. Experience growing client accounts through expanded scopes, retainers, or follow-on work. You're comfortable making service recommendations to clients without it feeling like a sales pitch.
• Sales partnership. Experience working alongside a sales team to scope, propose, and close work with new and returni