Sr. Director, Technology Development & Business Operations

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

We are looking for an extraordinary Sr. Director of Technology Development & Business Operations. This leader will oversee a high-impact Program Management Office (PMO), responsible for managing complex, cross-functional initiatives and ensuring that projects align with business objectives and are delivered on time and within budget. Together with the Technology leadership team, you will play a critical role to unlock the potential of the entire organization by introducing strong operating rhythms, revenue optimization programs, and new ways of working. This is a highly visible role that serves as an enabler of Product Technology to drive revenue and efficiency for Docusign, and requires excellent communication, project management, and leadership skills.

 

This position is a people manager role reporting to the Chief Technology Officer.

 

Responsibility

• Foster cross-functional collaboration and communication, facilitating the flow of information and ensuring alignment across departments and teams to break down silos and promote a culture of teamwork

• Facilitate planning, prioritization, and execution of strategic initiatives within Technology and Engineering, ensuring alignment with business goals and timelines

• Lead and scale a ~40 person global organization spanning TPM, Tech & Business Operations, and an India-based delivery hub

• Lead and develop a team of program and project managers, providing mentorship, guidance, and opportunities for growth to ensure high team engagement and performance

• Collaborate closely with product, engineering, and business leaders to translate technical and operational goals into actionable projects and deliverables

• Design and maintain administrative systems to support efficient decision-making, timely follow-up, and seamless execution of organizational priorities

• Manage critical projects end-to-end, from ideation to implementation, ensuring timely delivery, high-quality outcomes, and alignment with business objectives

• Collaborate closely with product, engineering, and business leaders to translate technical and operational goals into actionable projects and deliverables

• Dive deep into data and metrics to drive and influence decisions, maintaining a strong connection to operational and technical details

• Create, track, measure, and monitor KPIs and OKRs to evaluate performance and drive accountability across teams

• Build and maintain internal and external relationships to support strategic initiatives and enhance organizational impact

• Prepare and present executive-level briefings on program and project performance, providing insights and recommendations for decision-making

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 15+ years of professional experience, including 7 years in leadership roles within the high-tech industry

• 10+ years of experience working directly with engineering teams

• 5-10+ years of experience in engineering, technical program management, or related fields

• Proven track record of driving strategic initiatives and delivering results in fast-paced environments

• Demonstrated ability to handle confidential information with discretion and integrity

Preferred

• Strong bias for action with the ability to manage multiple priorities simultaneously

• Strong program management