Senior Knowledge Manager

The specific responsibilities of the job include:

• Effectively conduct sales center new hire training related to product knowledge, sales skills, and systems usage 
• Effectively partner with the Sales Vertical leadership teams by engaging in a regular meeting and communication cadence 
• Evaluate training requests and provide guidance and direction regarding content development and quarterly training plans 
• Advocate for sales agents by demonstrating strong working knowledge of the agent experience as it relates to the tools and resources required to do their job 
• Facilitate additional ongoing employee training as needed 
• Partner with training team and sales leadership for dynamic program delivery with an energetic and engaging style 
• Partner with Performance Managers to coach and engage agents on sales floor as directed
• Coordinate with HR, trainers, and sales leadership to optimize the trainee experience 
• Regularly facilitate and conduct training at a senior level with minimal oversight 
• Mentor, coach and oversee Sales Trainers and other facilitators as directed 
• Other projects and duties as assigned by sales and training leadership 

What you need to be successful:

• Demonstrated strong working knowledge of MA, Med Sup, Life, or Supplemental insurance 
• Ability to professionally navigate and communicate change, differences in opinion and direction 
• Demonstrated success in creating and driving strategic planning and execution of training programs
• 3 years of demonstrated success as a sales trainer or in a closely related training role 
• The ability to deliver engaging training 8-10 hours per day consistently 
• Effective written and verbal communication skills with in-person and remote teams 
• Experience in a fast-paced sales or result-oriented environment 
• A driven, get-it-done attitude and the ability to adapt to changing needs of the business 
• Proficiency with PowerPoint, Microsoft Office and other job-related tools and technology 
• The ability to travel overnight regularly as needed by air and car

What we would love to see:

• Strong experience working with adult learners 
• Successful track record in sales and a general sales aptitude 
• Experience in the insurance industry, particularly with Medicare products