Office Administrator - 2nd Shift

Position: Office Administrator 

 

Job Description: 

The Office Administrator position will play an integral role in the organizational strength of our company. The Office Administrator will provide administrative support to all managers.  These responsibilities may include clerical duties, filing, answering phone calls, responding to emails, assisting in driver training, and onboarding documents for inexperienced drivers.  Qualified candidates will have a strong ability to multi-task and a friendly demeanor. 

Core Responsibilities & Duties: 

• Analyze and organize office operations and procedures such as information management, filing systems, supply requisitions, and other driver services 
• Oversee office staff functions, including office supply levels, equipment maintenance, procedures manuals, forms, and direct cross training of staff 
• Maximize office productivity through proficient use of appropriate software applications 
• Establish uniform correspondence procedures and style practices 
• Create and maintain filing system for warehouse records, such as scheduling information, consignee records, shipping/receiving records, and customer files 
• Maintain contact with customers, ensuring a prominent level of customer satisfaction 
• Complete other duties as requested and ability to work some extended hours to include nights and weekends, as needed 
• Other duties as assigned 

Qualifications: 

• Strong customer service skills with focus on performance recognition 
• Ability to establish credibility and be decisive, but able to recognize and support the customer's preferences and priorities 
• Proficiency in planning written and verbal communications 
• Strong technical skills (i.e., Microsoft Word, PowerPoint, Excel 2007, web-based applications, etc.) 
• Excellent interpersonal skills both written and oral 
• Ability to work independently and prioritize multiple objectives in a fast-paced environment while delivering quality outcomes 
• Experience working in a transportation office environment a plus 
• Make decisions and/or final recommendations which affect multiple departments 

Skills: 

• Ideal candidate will possess a “can do” attitude with a “will do” work ethic 
• Must have the ability to work in a fast-paced environment 
• Strong verbal and written communication skills 
• Experience with AS400 operating systems is a plus 
• Transportation industry knowledge and experience is a plus 

Forward Air is an Equal Opportunity employer. 

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior men