Senior General Manager - Signature Hardware

Job Posting:

A leader in style, Signature Hardware provides high-quality, trending products for the kitchen, bathroom and more. Backed by a team of innovative, knowledgeable associates, our ever-growing brand excels at delivering an inspiring, customer-first shopping experience for those looking to turn their house into a home.

Senior General Manager – Signature Hardware!

Signature Hardware creates curated products and thoughtful finishing touches that bring design dreams to life and stand the test of time. From the faucets to fixtures, our cohesive collections and stylish statement pieces are backed by a team of innovative, knowledgeable associates who excel at delivering an inspiring, customer-first shopping experience.

Signature Hardware is the flagship decorative plumbing Own Brand of Ferguson Enterprises, North America’s leading value-add distributor across residential, non-residential, new construction and repair, maintenance, and improvement markets. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, Ferguson makes our customers’ complex projects simple, successful, and sustainable.

As leader of Signature Hardware, you will direct the brand on its growth journey. This senior leadership role will be pivotal in shaping the future of Signature Hardware’s increased presence and success within showrooms across the country as well as across all digital sales channels and comes with high visibility from executive leadership.

Position Details

• Reports to Vice President, Own Brands
• $200M+ in revenue, ~173 associates, 3 direct reports, 4 indirect reports
• Position located in Cincinnati, OH area (HQ in Erlanger, KY)

Responsibilities

• Strategic thought leadership with relentless focus on profitable growth and market share gain.
• P/L and working capital ownership for the total Signature Hardware brand (intercompany and external) through all channels (digital, showroom/builder, wholesale trade, retail). Digital includes B2C storefront (signaturehardware.com) and all intercompany and external digital customers.
• Build and lead direct and indirect teams in highly cross-functional, matrixed organization setting a culture of collaboration, accountability, and excellence. Scope including Sales, Marketing, E-commerce, Product Design and Development, Customer Service, Global Sourcing, Operations, Logistics, Finance, Technology, and others.
• Create and implement 1-3 year strategic and operating plans to achieve higher market share, revenues, and margins that support the strategic and financial goals of the company.
• Lead the overall Decorative Plumbing Category go-to-market strategy including alignment with other Own Brands, and partner with other Category Leaders across Vanities, Hardware, etc. for Signature Hardware opportunities.
• Establish and maintain strong enterprise partner relationships across Ferguson Customer Group leadership, Category Management, and others.
• Develop and lead successful teams: organizational design, performance management, alignment, recruiting, mentoring, training.
• Drive continuous improvement in the efficiency of business operations in order to enhance customer experience operating leverage
• Stay abreast of industry trends and incorporate or recommend updates to brand strategy as relevant.
• Inform future acquisition or brand creation approach in alignment with company leadership.
• Adhere to Company compliance and Health Safety and Environment (HSE) policies, procedures, and requirements
• Regular and reliable attendance
• Other duties as assigned

Preferred Qualifications

• 10+ years of Business Leadership experience in multi-channel environment is required to perform at expectation.
• Prior P/L ownership of a business unit or brand is strongly preferred. Robust cross functional experience will be considered
• Experience in the Home Improvement/Building Materials sector preferred.
• Proven track record of developing new business opportunities and building relationships and expertise with the nation’s largest resellers, wholesalers, showrooms, General Contractors, Developers, Architects, Engineers, and Owners.
• Excellent verbal and written communication skills, with the ability to effectively interact with partners at all levels.
• Strong leadership and people management skills, with the ability to inspire and motivate a team to achieve goals.
• Strong analytical and problem-solving abilities to identify issues, develop solutions, and implement process improvements.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and business needs.
• Ability to implement change management an