Case Manager I (Bilingual) - Safe Navigation Center

Description

What We Do:

Bayview Hunters Point Foundation has been at the heart of social justice for over 50 years, providing support services for predominantly low-income people of color in the Bayview and throughout San Francisco.

Our mission is to build a community that is empowered, clean, safe and healthy. We are focused on multidisciplinary, community-informed support for our clients, addressing the root causes of unemployment and homelessness, and advocating for the basic human rights of food, health, economic and housing security.

Today, BVHPF’s nearly 200 employees serve over 5,000 disadvantaged clients each year. Our programs include:

• Mental health counseling for youth and adults

• School-based mental health services

• Substance abuse counseling and methadone treatment

• Family transitional and supportive housing

• Rapid rehousing and flex pool housing programs

• Case management services at several homeless and housing programs

• Bayview SAFE Navigation Center

The objective of the program is to provide a warm, welcoming environment of support and services tailored to the unique needs of San Francisco’s homeless population transitioning into housing and supporting them through the process.

Position Overview: 

As a Case Manager at a temporary homeless shelter your role will involve providing comprehensive support services to individuals and families experiencing homelessness. You will be responsible for assessing clients' needs, developing individualized service plans, and connecting them with appropriate resources to help them regain stability and move towards permanent housing. Your primary objective will be to empower clients to overcome barriers and achieve self-sufficiency. This position reports to a Program Manager, and works closely with the Site Director and other leaders.   

Duties and Responsibilities: 

Communicate effectively with clients and stakeholders in both Spanish and English.

Translate documents and provide interpretation services as needed.

Client Assessment and Service Planning: Conduct comprehensive assessments to identify clients' strengths, challenges, and needs. Collaborate with clients to develop individualized service plans that address their unique circumstances. Regularly reassess and update service plans based on clients' progress and changing needs. 

Resource Referral and Coordination: Connect clients with essential resources, such as emergency shelter, food, healthcare, mental health services, substance abuse treatment, and employment support. Liaise with external service providers and community organizations to coordinate access to necessary resources. Provide ongoing support and advocacy to help clients navigate complex systems and overcome barriers. 

Case Management and Support: Conduct regular check-ins with clients to monitor progress, provide emotional support, and offer guidance. Collaborate with clients to set goals and develop action plans to address identified needs. Assist clients in accessing and applying for benefits, entitlements, and supportive services. Advocate on behalf of clients to ensure their rights and needs are met within the shelter and in the community. Contacts the participant within 2 business days and schedules intake meeting after receiving the referral. Attends weekly case consultation meetings and monthly trainings; meets regularly with clinical supervisor to exchange pertinent information and receive supervision. 

Crisis Intervention and Conflict Resolution: Respond promptly to crisis situations, including mental health crises, substance abuse relapses, or conflicts within the shelter. Provide immediate support and guidance to de-escalate situations and ensure the safety of all individuals involved. Collaborate with internal and external resources to address crisis situations effectively. 

Documentation and Reporting: Maintain accurate and up-to-date client records, including assessments, service plans, progress notes, and outcomes. Prepare and submit reports as required by the shelter management and funding agencies. Ensure compliance with confidentiality and data protection guidelines. 

Collaboration and Teamwork: Collaborate with shelter staff, including social workers, counselors, and administrative personnel, to provide coordinated care and support. Participate in staff meetings, case conferences, and training sessions to enhance knowledge and skills. Contribute to a positive and inclusive work environment by actively engaging in teamwork and professional development. 

Minimum Requirements and Experience: 

Experience: While prior experience in a case management r