Director, Digital Delivery Lead

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! Markel’s Programs and Solutions area is seeking a Director to oversee and manage the Digital transformation components alongside our Markel PolicyCenter implementation for the Personal Lines business unit.

This role will oversee multiple Digital delivery workstreams in a fast-paced implementation environment. The ideal candidate will ensure delivery excellence and continuous improvement while leading multiple cross functional teams.

Key Responsibilities: 

• Guiding and mentoring project delivery teams to ensure successful alignment, execution and outcomes across Customer Experience (Portal) and API workstreams  

• Ensure the quality of delivered product through oversight and engagement with IT, business partners and System Integrators 

• Collaborate closely with product management, enterprise architecture, and other key stakeholders to align execution plans with overall business needs and roadmaps 

• Oversight and development of any risk mitigation plans to ensure successful implementations 

• Facilitate and support internal and external change management plans 

• Facilitate and support the documentation of key internal audit controls over the course of project execution  

• Manage and support software delivery release processes with a keen eye towards speed to market and quality  

• Foster a culture of continuous improvement, innovation, and operational excellence within delivery teams 

Required Qualifications: 

• Extensive experience (10+ years) in delivering varying solutions across the Guidewire suite (Policy, Claims, Billing) of products. 

• Proven knowledge and expertise with leveraging Guidewire Digital capabilities and frameworks (API, Jutro, etc.) in alignment with other industry solutions and technologies 

• Strong understanding of modern web architecture and micro frontends 

• Experience of the interworking’s and delivery on Guidewire SaaS offering  

• Experience in Agile delivery methodologies and tools (ie; Jira, Confluence) 

• Proven hands-on leadership experience managing multi-disciplinary teams with a mix of vendor partners and internal talent.  

• Solid understanding of complete insurance lifecycle for both admitted and non-admitted product offerings  

• Proven leadership and management skills with a focus on talent development and upskilling  

• Excellent strategic thinking, planning, and communication skills.<