Manager, Business Applications

Engineering a world of possibilities

It's an exciting time to join Mines IT as the Manager of Applications!

The Manager of Applications leads a team is dedicated to the implementation, enhancement, and administration (e.g., interface development/support, application administration, application single sign-on/multi-factor authentication, security administration) for mission-critical business applications.

In this role, you'll advance a responsive, customer-centric delivery agenda by leading the team in providing the high-quality IT services required to support Mines mission and delight end-users.    

We are seeking a candidate who has: 

Excellent team and people management skills, which include recruiting and leading an applications development team. Developing SMART goals, priorities, and task plans for follow up and accountability. Holding regular one on one and team meetings to build community, and foster idea generation. Strong knowledge and experience managing and supporting business applications in a Cloud-first/SaaS environment.

Strong interpersonal, negotiating, and consensus-building skills.

Ability to work effectively in a diverse environment which values independent thought. 

Ability to multitask and drive tasks to on-time completion.

Proven ability to manage resources and successfully implement large and small projects. 

Ability to communicate and collaborate effectively with end-users and staff of varying technical expertise. 

Excellent oral and written communication skills. 

Sound like you? Apply today for this hybrid position working with Colorado's best and brightest students and faculty.

This position is currently hybrid, however campus presence is required; the successful candidate must be able to commute to campus in Golden, Colorado.

Primary Responsibilities

 

Direct, coordinate, and manage applications and technical activities and procedures to ensure the security, integrity, availability and privacy of Mines' Business applications:

• Coordinate with vendors and other IT teams to ensure high availability of all business applications.  These applications must be available 24x7 (or as needed) with little or no downtime. Examples of work include but are not limited to: 

• Identifying errors in applications; working with campus departments, vendors and other IT teams to resolve them in a speedy manner. 

• Facilitating implementation of application patches and upgrades. 

• Leading escalations with vendors and ensure vendor Service Level Agreements (SLAs) are met. 

• Work with administrative and operational departments in the identification and implementation of fixes/enhancements to existing data integrations or the development of new data integrations. 

• Apply, audit, and enforce internal and external security policies and procedures as appropriate. 

Team Management and Supervision:

• Manage a team of application administrators and integrations developers, including prioritizing and assigning work to support the university’s HR and Finance System (Workday), Microsoft 365, Identity and Access Management System (Okta), TeamDynamix, and all other integrated systems.   

• Lead, mentor, and coach the team, and identify and enact practices that allow the team to continue to grow the IT vision, mission, and purpose of delivering consistent and impactful services to Mines.   

• Plan, prioritize, assign, analyze and monitor service ticket resolution, maintain appropriate resource assignments, and review progress to ensure the quality and quantity of work meets standards, deadlines for deliverables, and program goals and objectives.  

• Identify training and developmental needs and provide training to develop skills.  

• Provide feedback and coaching, write and review performance plans, and evaluate and sign employee performance evaluations. 

• Resolve employee performance problems and issues, disputes, and informal grievances and issue corrective actions and initiate discipline as needed. 

• Recruit, retain, and develop top talent focused on delivering high-quality products, services, and solutions.  

• Actively participate in team meetings with the Senior Director of Application Services and as part of the Extended IT Le