Sr. Business Operations Director

CodaMetrix is revolutionizing Revenue Cycle Management with its AI-powered autonomous coding solution, a multi-specialty AI-platform that translates clinical information into accurate sets of medical codes. CodaMetrix’s  autonomous coding drives efficiency under fee-for-service and value-based care models and supports improved patient care. We are passionate about getting physicians and healthcare providers away from the keyboard and back to clinical care.

Overview

Reporting to the Chief Operating Officer, the Sr. Business Operations Director plays a pivotal role in driving operational effectiveness, strategic alignment, and cross-functional collaboration across the Operations, Product, Marketing, Solutions, and Data teams. 

This role is a force multiplier for the COO—helping translate strategic priorities into operational outcomes, ensuring day-to-day business efficiency, and accelerating cross-functional collaboration. They will operate at the heart of the business, partnering with senior leaders to drive clarity, accountability, and execution across the organization.

Responsibilities

• Partner with the COO to develop and track strategic initiatives, OKRs, and business goals
• Develop frameworks for mapping department goals to company objectives, ensuring teams are working towards common outcomes. Implement regular check-ins with department heads to review progress and address misalignments.
• Lead or support high-priority initiatives projects, especially those that span multiple teams or functions
• Identify performance gaps in operations and propose process improvements
• Monitor key business metrics and flag issues requiring executive attention
• Act as a communication hub between the COO and internal/external stakeholders
• Coordinate preparation and presentations for business performance reviews and board-level meetings
• Collaborate with stakeholders to set agendas and manage follow-ups for leadership cadences and ops reviews
• Implement tracking tools, follow up with owners and reinforce accountability, step in to remove blockers or facilitate resolution
• Work with People Ops to analyze talent needs and gaps, collaborate on how to structure teams for efficiency and alignment, advocate for employee engagement and retention strategies
• Serve as a confidant and sounding board to senior leaders
• Proactively identify misalignments and gaps in execution, facilitate workshops, discussions, and interventions where necessary
• Champion a culture of operational excellence, transparency, and continuous improvement
• Partner with the People team on org planning, employee engagement, and leadership offsites

Requirements

• 5+ years of experience in a mix of strategic operations, consulting, project management, or executive support
• Experience working with or within COO, operations, or general management functions
• Strong business acumen, with the ability to quickly understand company dynamics, financials, and metrics
• Exposure to org design, systems thinki