IT Support Agent

Company Description

We are Netcompany - Intrasoft, a leading European IT Solutions and Services Group with a strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.

For more information regarding our company, current projects, and openings around Europe, please consult our website: https://www.netcompany-intrasoft.com

Job Description

A day in the life of a Support Manager

Your main duties will be:

• Organisation, implementation and maintenance of (IS) support
• Coordination of support teams
• IS Service management
• Coordination with the project teams
• Coordination of wiki sites, collaborative sites or social networks
• Follow-up of service quality
• Management and follow-up of user requests
• Guidance regarding the use of information systems
• Management of incidents related to information systems; organisation of the reporting
• Conception and organisation of user documentation for information systems
• Conception and management of IS and ICT trainings
• Participation in user, service and project meetings
• Elaboration and implementation of relevant support processes

Qualifications

If you have

• Bachelors ICT degree
• Knowledge in end user assistance or support of information systems
• Good knowledge of ITIL
• Knowledge of wiki, collaborative sites and social networks
• Good reporting skills
• Good IT skills
• Excellent communication / writing skills.
• Ability to give presentations.
• Ability to apply high quality standards
• Ability to participate in multi-lingual meetings, good communication skills.
• Capability of working in an international/multicultural environment, rapid self-starting capability and experience in working in team; leadership capability. 
• Able to cope with the needs of multi-language site deployment.

…then this position is suitable for you! 

It would also be a plus if you had

• ITIL foundation certification

Additional Information

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.
 

#LI-MA1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.